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VUVusionGroup SA

Support Expert(m/w/x)

Fernitz-Mellach
from 3,175 / month
Full-timeWith Home OfficeJunior
AI/ML
Apply now

Resolving issues for large-scale retailers with electronic shelf label IoT solutions, coordinating 3rd level fixes. HTL diploma or university degree required. No all-in contract, shareholder equity.

Requirements

  • HTL diploma, ongoing or completed university of applied sciences (FH) or university degree
  • Advantageous experience with remote support tools
  • Desired knowledge of IT environments (LAN, WLAN, cloud, Linux, Windows)
  • Advantageous professional experience
  • Strong implementation skills, assertiveness, initiative
  • Willingness to travel and perform
  • Customer-oriented working style
  • Good communication skills
  • Friendliness and strong teamwork skills
  • Excellent German and English skills (written and spoken)

Tasks

  • Collaborate with customers and partners on issue resolution
  • Handle support tickets independently
  • Coordinate fixes with 3rd level support
  • Answer inquiries via phone, email, and ticketing tool
  • Support installation and configuration of the VusionGroup solution
  • Troubleshoot system, network, and software issues
  • Perform targeted follow-up on inquiries
  • Analyze inquiries
  • Document processes
  • Prepare relevant reports

Education

  • Vocational certificationOR
  • Currently in higher educationOR
  • Bachelor's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • LAN
  • WLAN
  • Linux
  • Windows

Benefits

Flexible Working

  • Flexible hybrid work schedule
  • Flexible working hours
  • Home office

Competitive Pay

  • Competitive pay
  • Shareholder equity

Learning & Development

  • E-learning opportunities and workshops

Workation & Sabbatical

  • Global mobility potential

Snacks & Drinks

  • Goodies
  • Fresh fruit
  • Coffee, tea, Sodastream

Healthcare & Fitness

  • Gym/fitness options

Modern Equipment

  • Laptop for personal use

Public Transport Subsidies

  • Public transport financial support

Informal Culture

  • Casual dress code
  • Multicultural environment

Team Events

  • Team events

Parking & Commuter Benefits

  • Bicycle parking
  • EV charging stations

Free or Subsidized Food

  • Canteen with meal subsidy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of VusionGroup SA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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