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N8n8n

Support Engineer(m/w/x)

Berlin
Full-timeRemoteExperienced
AI/ML

Advanced technical assistance for n8n workflow orchestration platform users, troubleshooting complex issues for Enterprise Standard customers. Hands-on n8n workflow experience in production required. Equity ownership, 30 days vacation.

Requirements

  • 3+ years in technical support, solutions engineering, or similar roles
  • Hands-on n8n workflow experience in production
  • Comfort debugging APIs, webhooks, authentication, data flows
  • Familiarity with AWS, GCP, or Azure and basic Linux fundamentals
  • Ability to work with Docker or Kubernetes
  • Understanding of networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting
  • Clear technical communication and documentation skills
  • Experience with Zapier, Make, or Airflow
  • Familiarity with Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
  • Knowledge of OAuth2, OIDC, SAML, or JWT flows
  • Contribution to playbooks, internal tooling, or documentation
  • Comfort with on-call, escalation, and incident management

Tasks

  • Handle escalations and provide advanced technical assistance.
  • Investigate, reproduce, and resolve complex technical issues.
  • Partner with Enterprise Support on high-value accounts.
  • Provide tailored troubleshooting for Enterprise Standard customers.
  • Collaborate with Engineering and Product on product issues.
  • Suggest workflow and tooling improvements to increase efficiency.
  • Document troubleshooting steps.
  • Build internal playbooks for recurring escalations.
  • Improve knowledge bases.
  • Enable Tier 1 Support with better documentation.
  • Mentor Product Support Engineers as needed.

Work Experience

3 years

Education

Vocational certificationORBachelor's degreeORMaster's degree

Languages

EnglishBusiness Fluent

Tools & Technologies

n8nAPIswebhooksAWSGCPAzureLinuxDockerKubernetesDNSSSL/TLSHTTP/HTTPSPostgreSQLZapierMakeAirflowGrafanaPrometheusDatadogOpenTelemetrySentryOAuth2OIDCSAMLJWT

Benefits

Competitive Pay

  • Equity ownership

More Vacation Days

  • 30 days vacation (Europe)

Healthcare & Fitness

  • Health benefits (Europe)
  • Low-premium medical plans (US)
  • Low-deductible medical plans (US)
  • Family medical coverage (US)
  • No-cost premium HDHP option (US)
  • Pre-seeded HSA (US)
  • Dental coverage (US)
  • Vision coverage (US)

Retirement Plans

  • Pension contributions (Europe)
  • 401(k) retirement plan (US)
  • 4% employer 401(k) match (US)

Other Benefits

  • Financial security benefits (Europe)
  • Company-paid short-term disability insurance (US)
  • Company-paid long-term disability insurance (US)
  • Life insurance (US)
  • Company transparency

Learning & Development

  • €1K annual learning budget

Team Events

  • Regular hackathons
  • Regular team off-sites

Flexible Working

  • Remote-first work

Additional Allowances

  • $100 monthly open source support
  • Unlimited AI budget

Informal Culture

  • Ambitious and kind culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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