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Estrel Hotel-Betriebs-GmbH
2mo ago

Supervisor Front Office(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

In this role, you will oversee front desk operations, ensuring guests receive exceptional service from check-in to check-out. You will also handle complaints, prepare for VIP arrivals, and train new staff, making each day dynamic and engaging.

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Requirements

  • •Experience at the reception
  • •Communication skills and service orientation
  • •Very good German and English skills
  • •Proficient use of MS Office programs and Protel (PMS) desirable
  • •Enjoyment in dealing with and caring for national and international guests

Work Experience

approx. 1 - 4 years

Tasks

  • •Ensure smooth operations at the front desk
  • •Manage check-in and check-out for individual and group guests
  • •Assist national and international guests during their stay
  • •Prepare for VIP and group arrivals
  • •Handle guest complaints and emergencies
  • •Coordinate with other departments
  • •Train new employees and interns
  • •Act as Manager on Duty in the absence of the Assistant or Front Office Manager

Tools & Technologies

MS OfficeProtel (PMS)

Languages

German – Business Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •Vacation bonus

Bonuses & Incentives

  • •Christmas bonus

Parking & Commuter Benefits

  • •Free employee parking

Retirement Plans

  • •Company pension scheme

Additional Allowances

  • •Capital-forming benefits

Corporate Discounts

  • •Family & Friends rate
  • •Exclusive offers for employees

Free or Subsidized Food

  • •Special conditions for restaurant & bar
  • •Fresh and inexpensive meals

Public Transport Subsidies

  • •Subsidy for BVG ticket

Healthcare & Fitness

  • •Subsidy for Urban Sports Club

Company Bike

  • •Bicycle leasing for commuting

Learning & Development

  • •Wide range of training courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Estrel Hotel-Betriebs-GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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