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ASAshby

Strategic Customer Success Manager, EMEA(m/w/x)

Berlin
Full-timeRemoteSenior
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Partnering with ~20 strategic enterprise customers on talent acquisition software, driving product adoption and long-term value. Five years B2B SaaS customer success experience with enterprise clients required. 10-year stock option exercise window, unlimited PTO, 12 weeks paid family leave.

Requirements

  • Strong track record of customer success experience in B2B SaaS (at least five years)
  • Experience supporting enterprise customers on complex, configurable products
  • Experience driving enablement for product adoption and long-term customer outcomes
  • Excitement to own a strategic book of enterprise customers (~20 strategic customers, exceeding $2m ARR)
  • Ability to improve strategic partnerships through multi-threaded relationships
  • Proactive ownership of customer health
  • Experience working with cross-functional partners (Sales, Product, Support, Operations)
  • Ability to align communication across stakeholder groups
  • Love for becoming a product and industry expert
  • Ability to tailor configuration for customer challenges
  • Ability to drive product adoption
  • Ability to craft training for customer challenges
  • Experience with technically complex products
  • Strong curiosity to explore details and understand how things work
  • Ability to anticipate risk patterns
  • Ability to proactively support customers through evolving workflows
  • Precision and clarity in communication
  • Ability to explain complex information simply and confidently
  • Strong listening skills
  • Ability to understand customer needs
  • Ability to advocate for customers internally
  • Ability to thrive in complexity
  • Energized by learning a product with depth
  • Ability to translate knowledge into practical, creative solutions
  • Excitement to help shape a new segment
  • Ability to iterate on playbooks
  • Ability to learn and share insights
  • Ability to turn insights into repeatable processes
  • Detail-oriented
  • Ability to send crisp, on-time follow-up emails
  • Pride in internal operations (timely, accurate CRM updates)
  • Proactive improvement through data
  • Ability to use signals and insights to reflect, spot risks, and adjust
  • Experience as a recruiter, hiring manager, or interviewer (not required)
  • Ability to connect Ashby’s workflows to real-world hiring problems
  • Preference for owning a smaller set of strategic, high-context customer relationships
  • Interest in adaptive, ongoing partnerships for strategic accounts
  • Excitement for diving into reporting nuances, workflow configuration, and hands-on change management

Tasks

  • Partner with largest, most complex customers
  • Drive product adoption
  • Drive customer health
  • Drive long-term customer value
  • Shape support for diverse enterprise customers
  • Develop strong product expertise
  • Develop strong domain expertise
  • Help customers apply Ashby in hiring workflows
  • Help customers achieve hiring excellence
  • Manage a strategic book of enterprise customers
  • Improve strategic partnership quality
  • Build multi-threaded customer relationships
  • Proactively own customer health
  • Work with cross-functional partners
  • Align communication across stakeholder groups
  • Deliver cohesive customer outcomes
  • Tailor product configuration
  • Craft training for customer challenges
  • Help customers achieve business outcomes
  • Explore product details and functionality
  • Anticipate customer risk patterns
  • Proactively support evolving workflows and requirements
  • Explain complex reports and workflows simply
  • Communicate confidently to stakeholders
  • Understand customer needs
  • Advocate for customers internally
  • Shape Ashby's evolution for enterprise use cases
  • Learn product with depth
  • Translate knowledge into practical, creative solutions
  • Iterate on strategic customer playbooks
  • Learn and share effective strategies
  • Turn insights into repeatable processes
  • Send crisp, timely follow-up emails
  • Perform timely, accurate CRM updates
  • Use data to reflect on performance
  • Spot risks using signals and insights
  • Adjust approach based on data
  • Dive into reporting nuances
  • Configure workflows
  • Perform hands-on change management

Work Experience

  • 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Business Fluent

Tools & Technologies

  • CRM
  • Ashby

Benefits

Competitive Pay

  • 10-year stock option exercise window

More Vacation Days

  • Unlimited PTO

Generous Parental Leave

  • 12 weeks fully paid family leave

Modern Equipment

  • Generous equipment, software, and office furniture budget

Additional Allowances

  • Education budget ($100/month)

Healthcare & Fitness

  • Private medical insurance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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