Description

As a Store Manager, you will lead the team in delivering exceptional client experiences while driving sales and fostering strong customer relationships. This role involves mentoring staff, managing store performance, and promoting a collaborative environment.

Requirements

• •Several years of experience in management role in luxury retail environment
• •At least 2 years of experience in leading and coaching a store team
• •Business/Retail Management degree or equivalent
• •Strong knowledge of important retail KPIs and luxury retail market
• •Deep focus on customer service mindset, organization, and detail-orientation
• •Ability to motivate, coach, train, and develop the store team
• •Fluency in spoken German and English

Tasks

• •Represent the company in the local market
• •Identify opportunities to increase customer footfall
• •Attract new clients and build brand loyalty
• •Be present on the sales floor to ensure excellent client service
• •Foster omni-channel development within the team
• •Ensure synergy between front and back of house
• •Drive and maximize sales performance
• •Propose and develop business plans
• •Meet store operating budget and control expenses
• •Develop and maintain solid client relationships
• •Guarantee excellent client satisfaction
• •Promote an entrepreneurial and team spirit
• •Ensure efficient organization and professional growth
• •Mentor, train, and coach the store team
• •Help the team exceed their KPIs