Description

As a Store Manager, you will drive business growth by analyzing performance and implementing strategies while leading a motivated team. Your role involves ensuring exceptional customer service, managing store operations, and fostering strong client relationships.

Requirements

• •3-5 years of experience in retail management
• •Bachelor’s degree in Fashion or Business
• •Full understanding of specialty retail
• •Computer skills including retail point of sale, Word, Excel, and email
• •Strong relationship skills
• •Strong team management skills
• •Confidence and organization skills
• •Critical thinking and problem-solving skills
• •Exceptional verbal and written communication skills
• •Ability to thrive in a high-paced environment
• •Positive and constructive approach
• •Entrepreneurial mindset with results-driven ability
• •Elevated customer service skills
• •Passion for sales
• •Positive, outgoing, high-energy personality

Tasks

• •Analyze business performance and propose action plans
• •Partner with the Area Manager to maximize sales and margins
• •Oversee store sales and KPI performance
• •Prepare periodic reports on competitors and market opportunities
• •Analyze sell-through rates and coordinate with divisions on product availability
• •Develop business strategies and set achievable sales targets
• •Set personalized objectives for each team member and conduct follow-ups
• •Create a dynamic work environment to motivate employees
• •Ensure staff accountability for achieving set goals
• •Manage HR functions to support team development
• •Attract and lead a high-performance team through training and coaching
• •Motivate the team through training and celebrating successes
• •Conduct in-store briefings to set objectives and motivate staff
• •Support new staff onboarding with informative participation
• •Ensure staff professionalism and product knowledge
• •Ensure superior customer service standards are met
• •Act as a brand ambassador and build client relationships
• •Encourage team focus on enhancing the customer experience
• •Expand the customer base by engaging high-profile clients
• •Maintain active social relationships with clients and the community
• •Monitor team management of the customer database
• •Implement community outreach programs to foster client relationships
• •Support in-store and promotional event organization
• •Manage stock and backroom operations effectively
• •Enforce security measures to minimize shrinkage
• •Ensure compliance with operational policies and procedures
• •Maintain store presentation and visual merchandising standards
• •Demonstrate operational excellence in managing budgetary expenses

Tools & Technologies