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Sr. CX Manager – Head of Verticals(m/w/x)
Leading and developing managers for customer experience initiatives in global integrated logistics. Strong knowledge and network in logistics across North West Europe required. Global project scope, international team collaboration.
Requirements
- Experience in Ocean Transportation and/or Supply Chain Management
- Ability to lead leaders and manage large, complex teams
- Strong knowledge and network in logistics across North West Europe
- Ability to thrive in a dynamic environment and navigate ambiguity
- Interest and experience in business transformation and technology enablement
- Structured, data-driven approach with Lean and project management principles
- Strong stakeholder management and relationship-building skills
- Empathetic, inspiring leadership style
- Ability to translate vision into actionable plans and motivate teams
- Collaborative mindset across diverse backgrounds and levels
Tasks
- Build and lead a diverse team of engaged leaders
- Empower and develop managers to enhance their teams
- Align personal goals with organizational objectives
- Conduct regular performance reviews and leadership development sessions
- Own customer feedback and drive improvement initiatives
- Establish strong relationships with customer management teams
- Identify needs and contribute to commercial growth through upselling
- Participate in forums to shape products and services aligned with strategy
- Own Customer Satisfaction metrics for your team and area
- Ensure efficient operations while maintaining high satisfaction
- Develop and implement KPIs aligned with company vision
- Set performance management structures for large, remote teams
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Competitive salary and bonus package
Informal Culture
- Collaboration with colleagues and clients across the globe
Career Advancement
- Excellent training and global career prospects
Learning & Development
- Opportunities to enhance communication skills
- Opportunities to enhance problem-solving skills
Team Events
- Opportunities to enhance relationship-building skills
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Sr. CX Manager – Head of Verticals(m/w/x)
Leading and developing managers for customer experience initiatives in global integrated logistics. Strong knowledge and network in logistics across North West Europe required. Global project scope, international team collaboration.
Requirements
- Experience in Ocean Transportation and/or Supply Chain Management
- Ability to lead leaders and manage large, complex teams
- Strong knowledge and network in logistics across North West Europe
- Ability to thrive in a dynamic environment and navigate ambiguity
- Interest and experience in business transformation and technology enablement
- Structured, data-driven approach with Lean and project management principles
- Strong stakeholder management and relationship-building skills
- Empathetic, inspiring leadership style
- Ability to translate vision into actionable plans and motivate teams
- Collaborative mindset across diverse backgrounds and levels
Tasks
- Build and lead a diverse team of engaged leaders
- Empower and develop managers to enhance their teams
- Align personal goals with organizational objectives
- Conduct regular performance reviews and leadership development sessions
- Own customer feedback and drive improvement initiatives
- Establish strong relationships with customer management teams
- Identify needs and contribute to commercial growth through upselling
- Participate in forums to shape products and services aligned with strategy
- Own Customer Satisfaction metrics for your team and area
- Ensure efficient operations while maintaining high satisfaction
- Develop and implement KPIs aligned with company vision
- Set performance management structures for large, remote teams
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Competitive salary and bonus package
Informal Culture
- Collaboration with colleagues and clients across the globe
Career Advancement
- Excellent training and global career prospects
Learning & Development
- Opportunities to enhance communication skills
- Opportunities to enhance problem-solving skills
Team Events
- Opportunities to enhance relationship-building skills
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Rederiet A.P. Moller A/S
Industry
Logistics
Description
Das Unternehmen ist ein globaler Vorreiter in der integrierten Logistik und gestaltet aktiv die Zukunft der globalen Lieferketten.
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