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RERederiet A.P. Moller A/S

Sr. CX Manager – Head of Verticals(m/w/x)

Hamburg
Full-timeWith Home OfficeManagement

Leading and developing managers for customer experience initiatives in global integrated logistics. Strong knowledge and network in logistics across North West Europe required. Global project scope, international team collaboration.

Requirements

  • Experience in Ocean Transportation and/or Supply Chain Management
  • Ability to lead leaders and manage large, complex teams
  • Strong knowledge and network in logistics across North West Europe
  • Ability to thrive in a dynamic environment and navigate ambiguity
  • Interest and experience in business transformation and technology enablement
  • Structured, data-driven approach with Lean and project management principles
  • Strong stakeholder management and relationship-building skills
  • Empathetic, inspiring leadership style
  • Ability to translate vision into actionable plans and motivate teams
  • Collaborative mindset across diverse backgrounds and levels

Tasks

  • Build and lead a diverse team of engaged leaders
  • Empower and develop managers to enhance their teams
  • Align personal goals with organizational objectives
  • Conduct regular performance reviews and leadership development sessions
  • Own customer feedback and drive improvement initiatives
  • Establish strong relationships with customer management teams
  • Identify needs and contribute to commercial growth through upselling
  • Participate in forums to shape products and services aligned with strategy
  • Own Customer Satisfaction metrics for your team and area
  • Ensure efficient operations while maintaining high satisfaction
  • Develop and implement KPIs aligned with company vision
  • Set performance management structures for large, remote teams

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Competitive salary and bonus package

Informal Culture

  • Collaboration with colleagues and clients across the globe

Career Advancement

  • Excellent training and global career prospects

Learning & Development

  • Opportunities to enhance communication skills
  • Opportunities to enhance problem-solving skills

Team Events

  • Opportunities to enhance relationship-building skills
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