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MAMaersk Deutschland A/S & Co. KG

Sr. CX Manager - Automotive & Belgium(m/w/x)

Hamburg
Full-timeWith Home OfficeManagement

Leading and developing management teams for automotive clients at a global container logistics integrator. Proven ability to lead leaders in ocean transportation or SCM required. Global career prospects.

Requirements

  • Solid experience in Ocean Transportation and/or Supply Chain Management, with significant leadership exposure
  • Proven ability to lead leaders and manage large, complex teams
  • Strong knowledge and network in logistics across North West Europe (advantageous)
  • Ability to thrive in dynamic environments and navigate ambiguity
  • Interest and experience in business transformation and technology enablement
  • Structured, data-driven approach with Lean and project management principles
  • Strong stakeholder management and relationship-building skills
  • Empathetic, inspiring leadership style
  • Ability to translate vision into actionable plans and motivate teams
  • Collaborative mindset across diverse backgrounds and levels

Tasks

  • Build and lead diverse leadership teams.
  • Empower and develop managers to elevate teams.
  • Align personal goals with company objectives.
  • Conduct regular performance reviews.
  • Conduct leadership development sessions.
  • Manage customer feedback.
  • Drive customer improvement initiatives.
  • Establish strong relationships with customer management teams.
  • Identify customer needs.
  • Drive upselling initiatives.
  • Participate in forums to shape strategic offerings.
  • Manage Customer Satisfaction metrics.
  • Ensure efficient and effective operations.
  • Maintain high customer satisfaction.
  • Develop and implement KPIs aligned with company vision.
  • Establish performance management structures for large, remote teams.

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Lean

Benefits

Bonuses & Incentives

  • Bonus package

Learning & Development

  • Excellent training
  • Skill enhancement opportunities

Career Advancement

  • Global career prospects
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Maersk Deutschland A/S & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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