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Solution Customer Success Manager Expert - Supply Chain Management(m/w/x)

Walldorf
Full-timeOn-siteSenior

Description

As a Solution Customer Success Manager Expert, you will guide Supply Chain customers through their journey, focusing on building strong relationships, enhancing customer satisfaction, and driving growth through upsells and renewals.

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Requirements

  • •Bachelor's or master's degree; MBA or related post-Bachelor qualification
  • •Proven experience in Sales, Pre-Sales, Services or Solution/Product Management
  • •Several years of overall Supply Chain Management experience
  • •Deep demonstrated program and project management experience
  • •Expert-level or operational experience managing complex customer engagements
  • •Excellent Customer Engagement experience, incl. territory plan development
  • •Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
  • •Fluent German and English language skills

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Define go-to-market and engagement strategies for your customer base
  • •Manage the renewal cycle with a focus on churn mitigation
  • •Ensure visibility to renewal data in collaboration with the CSM Manager
  • •Manage upsell opportunities and set realistic stretch targets
  • •Establish an adoption plan to enhance customer satisfaction
  • •Increase solution consumption to drive ACV growth
  • •Engage as a trusted advisor to build strong relationships with stakeholders
  • •Conduct business reviews and quarterly reviews with management
  • •Identify critical customer accounts and ensure proper oversight
  • •Collaborate with Product Marketing for audience engagement sessions
  • •Set stretch targets for customer references and support CSMs in identifying references
  • •Work with peers in other Solution Areas to develop coverage strategies

Languages

German – Business Fluent

English – Business Fluent

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