Parametric Technology GmbH
Senior Technical Services Engineer(m/w/x)
Full-timeOn-siteSenior
München
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Resolving issues for PTC PLM system users at a software firm enhancing operations and product creation. Experience with SaaS/Cloud technologies, 3rd party PLM systems, or multi-tier applications required. Global support team collaboration, cross-functional team interaction.
Requirements
- Capacity and desire to develop customer service and communication skills
- Experience in implementing or supporting Client-Server architecture or multi-tier applications
- Ability to solve analytical problems with effective investigation and documentation
- Experience in SaaS and Cloud technologies or 3rd party PLM systems
- Experience in databases, computer networks, or operating systems
- Fluency in English and German
Tasks
- Provide technical support for PTC’s Product Lifecycle Management (PLM) system
- Collaborate with global support colleagues to deliver world-class assistance
- Work with services and account teams to resolve issues effectively
- Deliver high-quality support services to customers and partners
- Investigate reported issues and provide guidance on best practices
- Log issues and track status using PTC’s case management tool
- Create and publish knowledge articles for customer and employee use
- Engage in continuous training programs to develop skills
- Proactively take on new challenges and responsibilities
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PTC and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Resolving issues for PTC PLM system users at a software firm enhancing operations and product creation. Experience with SaaS/Cloud technologies, 3rd party PLM systems, or multi-tier applications required. Global support team collaboration, cross-functional team interaction.
Requirements
- Capacity and desire to develop customer service and communication skills
- Experience in implementing or supporting Client-Server architecture or multi-tier applications
- Ability to solve analytical problems with effective investigation and documentation
- Experience in SaaS and Cloud technologies or 3rd party PLM systems
- Experience in databases, computer networks, or operating systems
- Fluency in English and German
Tasks
- Provide technical support for PTC’s Product Lifecycle Management (PLM) system
- Collaborate with global support colleagues to deliver world-class assistance
- Work with services and account teams to resolve issues effectively
- Deliver high-quality support services to customers and partners
- Investigate reported issues and provide guidance on best practices
- Log issues and track status using PTC’s case management tool
- Create and publish knowledge articles for customer and employee use
- Engage in continuous training programs to develop skills
- Proactively take on new challenges and responsibilities
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PTC and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
PTC
Industry
IT
Description
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
Not a perfect match?
- Parametric Technology GmbH
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