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Senior Technical Support Engineer(m/w/x)
Description
In this role, you will be part of a global team dedicated to providing exceptional technical support for PTC’s PLM system. Your day-to-day responsibilities will involve collaborating with colleagues worldwide, resolving customer issues, and creating valuable knowledge resources.
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Requirements
- •Capacity and desire to develop customer service and communication skills
- •Experience in implementing or supporting Client-Server architecture or multi-tier applications
- •Ability to solve analytical problems with effective investigation and documentation
- •Experience in SaaS and Cloud technologies or 3rd party PLM systems
- •Experience in databases, computer networks, or operating systems
- •Fluency in English and German
Work Experience
approx. 4 - 6 years
Tasks
- •Provide technical support for PTC’s Product Lifecycle Management (PLM) system
- •Collaborate with global support colleagues to deliver world-class assistance
- •Work with services and account teams to resolve issues effectively
- •Deliver high-quality support services to customers and partners
- •Investigate reported issues and provide guidance on best practices
- •Log issues and track status using PTC’s case management tool
- •Create and publish knowledge articles for customer and employee use
- •Engage in continuous training programs to develop skills
- •Proactively take on new challenges and responsibilities
Languages
English – Business Fluent
German – Business Fluent
- Parametric Technology GmbHFull-timeOn-siteSeniorMünchen
- Parametric Technology GmbH
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Senior Technical Support Engineer(m/w/x)
The AI Job Search Engine
Description
In this role, you will be part of a global team dedicated to providing exceptional technical support for PTC’s PLM system. Your day-to-day responsibilities will involve collaborating with colleagues worldwide, resolving customer issues, and creating valuable knowledge resources.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Capacity and desire to develop customer service and communication skills
- •Experience in implementing or supporting Client-Server architecture or multi-tier applications
- •Ability to solve analytical problems with effective investigation and documentation
- •Experience in SaaS and Cloud technologies or 3rd party PLM systems
- •Experience in databases, computer networks, or operating systems
- •Fluency in English and German
Work Experience
approx. 4 - 6 years
Tasks
- •Provide technical support for PTC’s Product Lifecycle Management (PLM) system
- •Collaborate with global support colleagues to deliver world-class assistance
- •Work with services and account teams to resolve issues effectively
- •Deliver high-quality support services to customers and partners
- •Investigate reported issues and provide guidance on best practices
- •Log issues and track status using PTC’s case management tool
- •Create and publish knowledge articles for customer and employee use
- •Engage in continuous training programs to develop skills
- •Proactively take on new challenges and responsibilities
Languages
English – Business Fluent
German – Business Fluent
About the Company
PTC
Industry
IT
Description
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
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