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N8
n8n
last mo.

Senior Support Engineer(m/w/x)

Berlin
Full-timeRemoteSenior
AI/ML

Description

In this role, you will deliver top-notch technical support to users, troubleshoot issues with n8n, and collaborate with engineers to tackle complex challenges. Your contributions will enhance product reliability and enrich the community experience.

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Requirements

  • •5+ years of experience in technical support or customer-facing engineering role
  • •Willingness to participate in paid on-call rotation for after-hours support
  • •Strong understanding of workflow automation, APIs, and integrations
  • •Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
  • •Good understanding of JavaScript, Node.js, and Docker
  • •Experience with Kubernetes is a plus
  • •Excellent problem-solving skills and attention to detail
  • •Strong communication skills and ability to explain technical concepts to non-technical users
  • •Passion for helping users and improving product usability

Work Experience

5 years

Tasks

  • •Provide technical support via tickets, chat, and community forums
  • •Diagnose and troubleshoot issues with n8n, including workflow execution, integrations, and performance
  • •Collaborate with the engineering team to resolve complex technical challenges
  • •Create and maintain documentation, FAQs, and knowledge base articles
  • •Identify common issues and develop solutions to enhance product reliability and user experience
  • •Contribute to the community by answering questions and sharing best practices

Tools & Technologies

JavaScriptNode.jsDockerKubernetes

Languages

English – Native

Benefits

Competitive Pay

  • •Competitive compensation
  • •Ownership
  • •Financial security

Flexible Working

  • •Work/life balance
  • •Remote-first

Healthcare & Fitness

  • •Health & wellness

Other Benefits

  • •Future planning
  • •AI enablement
  • •Transparency

Career Advancement

  • •Career growth

Informal Culture

  • •A passionate team
  • •An ambitious but kind culture

Social Impact

  • •Giving back
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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