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PA
Parametric Technology GmbH
last mo.

Senior Subscription Manager(m/w/x)

München
Full-timeOn-siteSenior

Description

As a Senior Subscription Manager, you will focus on renewing contracts and driving customer satisfaction in Germany. This role involves building strong relationships, achieving renewal targets, and enhancing revenue through upselling opportunities.

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Requirements

  • •Curiosity and a learning mindset
  • •Detail-oriented with a structured approach
  • •Natural ability to update Salesforce and other CRMs
  • •Sense of accuracy in pricing and system entries
  • •Ability to handle pressure and quick turnaround times
  • •Strong negotiation and collaboration skills
  • •Team player focused on team interests
  • •Excellent problem-solving skills and a can-do attitude
  • •Ownership and comfort with ambiguity
  • •Experience contributing to commercial and process improvement
  • •Successful record in customer/partner facing quota carrying role
  • •Experience in Renewals, Sales, Inside Sales in SaaS
  • •Bachelor’s degree or equivalent experience
  • •Excellent written and oral communication skills in English and German

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Renew Support and Subscription contracts with direct customers in Germany
  • •Protect and grow Annual Recurring Revenue (ARR)
  • •Identify and close up-sell opportunities
  • •Develop successful relationships with direct customers for timely renewals
  • •Collaborate with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders
  • •Ensure high customer satisfaction with PTC services
  • •Maintain structured daily and weekly work to achieve renewal rates
  • •Achieve or exceed quarterly and annual targets
  • •Drive renewal sales processes and rigor
  • •Accurately forecast and update data in Salesforce CRM
  • •Manage customer queries related to renewals promptly and effectively
  • •Conduct weekly forecast calls with internal management
  • •Review renewal quotes for accuracy before submission
  • •Support customer transitions to Subscription or Cloud from Perpetual licenses
  • •Increase renewal value by upselling to existing accounts
  • •Calculate renewal offers and manage mid-term contract changes
  • •Prepare and send quotes to customers ensuring accurate booking

Languages

English – Business Fluent

German – Business Fluent

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