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Senior Specialist Customer Strategy & Personalization(m/w/x)
Developing personalized customer engagement concepts for global e-commerce projects, including PMO tasks and IT/business requirement definition. Omnichannel strategy and data-driven marketing expertise essential. 30 days vacation.
Requirements
- Completed studies in business administration
- Several years of professional experience in omnichannel strategy
- Expertise in e-commerce and customer relationship management
- Sound understanding of data-driven marketing
- Strategic competence in roadmap development
- Project management experience with measurable impact
- Experience in stakeholder management and communication
- Advanced proficiency in English, German is a plus
- Willingness to travel occasionally
Tasks
- Develop customer engagement strategies for growth.
- Create and enhance concepts for personalized communication.
- Define requirements with IT and business stakeholders.
- Temporarily assume PMO role for cross-channel projects.
- Prepare business cases and manage associated roadmaps.
- Create presentations and documents for stakeholders.
- Explore and evaluate innovative service providers and technologies.
- Prepare decision-making documents to optimize processes.
- Establish and evaluate KPIs and reporting structures.
- Collaborate with national and international departments for initiative implementation.
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Benefits
More Vacation Days
- 30 days vacation
Retirement Plans
- Company pension plan
Corporate Discounts
- Employee discount
Healthcare & Fitness
- Fitness collaborations
Learning & Development
- Training opportunities
Other Benefits
- Education support
Informal Culture
- Open corporate culture
Startup Environment
- Teamwork environment
Flexible Working
- Mobile work flexibility
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Senior Specialist Customer Strategy & Personalization(m/w/x)
Developing personalized customer engagement concepts for global e-commerce projects, including PMO tasks and IT/business requirement definition. Omnichannel strategy and data-driven marketing expertise essential. 30 days vacation.
Requirements
- Completed studies in business administration
- Several years of professional experience in omnichannel strategy
- Expertise in e-commerce and customer relationship management
- Sound understanding of data-driven marketing
- Strategic competence in roadmap development
- Project management experience with measurable impact
- Experience in stakeholder management and communication
- Advanced proficiency in English, German is a plus
- Willingness to travel occasionally
Tasks
- Develop customer engagement strategies for growth.
- Create and enhance concepts for personalized communication.
- Define requirements with IT and business stakeholders.
- Temporarily assume PMO role for cross-channel projects.
- Prepare business cases and manage associated roadmaps.
- Create presentations and documents for stakeholders.
- Explore and evaluate innovative service providers and technologies.
- Prepare decision-making documents to optimize processes.
- Establish and evaluate KPIs and reporting structures.
- Collaborate with national and international departments for initiative implementation.
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Benefits
More Vacation Days
- 30 days vacation
Retirement Plans
- Company pension plan
Corporate Discounts
- Employee discount
Healthcare & Fitness
- Fitness collaborations
Learning & Development
- Training opportunities
Other Benefits
- Education support
Informal Culture
- Open corporate culture
Startup Environment
- Teamwork environment
Flexible Working
- Mobile work flexibility
About the Company
MediaMarktSaturn
Industry
Retail
Description
The company focuses on delivering best-in-class, seamless, and personalized customer experiences across channels and countries. They are passionate about technology and creating the shopping experience of the future.
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