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MediaMarktSaturn
4mo ago

Senior Specialist Customer Strategy & Personalization(m/w/x)

München, Ingolstadt
Full-timeWith Home OfficeManagement

Description

You will develop and implement customer engagement strategies while collaborating with various departments to enhance personalized communication and streamline business processes.

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Requirements

  • •Completed studies in business administration
  • •Several years of professional experience in omnichannel strategy
  • •Expertise in e-commerce and customer relationship management
  • •Sound understanding of data-driven marketing
  • •Strategic competence in roadmap development
  • •Project management experience with measurable impact
  • •Experience in stakeholder management and communication
  • •Advanced proficiency in English, German is a plus
  • •Willingness to travel occasionally

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Develop customer engagement strategies for growth.
  • •Create and enhance concepts for personalized communication.
  • •Define requirements with IT and business stakeholders.
  • •Temporarily assume PMO role for cross-channel projects.
  • •Prepare business cases and manage associated roadmaps.
  • •Create presentations and documents for stakeholders.
  • •Explore and evaluate innovative service providers and technologies.
  • •Prepare decision-making documents to optimize processes.
  • •Establish and evaluate KPIs and reporting structures.
  • •Collaborate with national and international departments for initiative implementation.

Languages

English – Business Fluent

German – Basic

Benefits

More Vacation Days

  • •30 days vacation

Retirement Plans

  • •Company pension plan

Corporate Discounts

  • •Employee discount

Healthcare & Fitness

  • •Fitness collaborations

Learning & Development

  • •Training opportunities

Other Benefits

  • •Education support

Informal Culture

  • •Open corporate culture

Startup Environment

  • •Teamwork environment

Flexible Working

  • •Mobile work flexibility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MediaMarktSaturn and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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