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MEMediaMarktSaturn

Senior Specialist Customer Strategy & Personalization(m/w/x)

München, Ingolstadt
Full-timeWith Home OfficeManagement

Developing personalized customer engagement concepts for global e-commerce projects, including PMO tasks and IT/business requirement definition. Omnichannel strategy and data-driven marketing expertise essential. 30 days vacation.

Requirements

  • Completed studies in business administration
  • Several years of professional experience in omnichannel strategy
  • Expertise in e-commerce and customer relationship management
  • Sound understanding of data-driven marketing
  • Strategic competence in roadmap development
  • Project management experience with measurable impact
  • Experience in stakeholder management and communication
  • Advanced proficiency in English, German is a plus
  • Willingness to travel occasionally

Tasks

  • Develop customer engagement strategies for growth.
  • Create and enhance concepts for personalized communication.
  • Define requirements with IT and business stakeholders.
  • Temporarily assume PMO role for cross-channel projects.
  • Prepare business cases and manage associated roadmaps.
  • Create presentations and documents for stakeholders.
  • Explore and evaluate innovative service providers and technologies.
  • Prepare decision-making documents to optimize processes.
  • Establish and evaluate KPIs and reporting structures.
  • Collaborate with national and international departments for initiative implementation.

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBasic

Benefits

More Vacation Days

  • 30 days vacation

Retirement Plans

  • Company pension plan

Corporate Discounts

  • Employee discount

Healthcare & Fitness

  • Fitness collaborations

Learning & Development

  • Training opportunities

Other Benefits

  • Education support

Informal Culture

  • Open corporate culture

Startup Environment

  • Teamwork environment

Flexible Working

  • Mobile work flexibility
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