Description

In this role, you will guide Supply Chain customers through their journey, focusing on building strong relationships and maximizing the value of the partnership. Your day-to-day responsibilities will include managing renewals, identifying upsell opportunities, and implementing customer satisfaction initiatives.

Requirements

• •Bachelor's or master's degree; MBA or related post-Bachelor qualification
• •Multiple years' experience in Sales, Pre-Sales, Services or Solution/Product Management
• •Several years of overall Supply Chain Management experience
• •Deep demonstrated program and project management experience
• •Senior-level or operational experience managing complex customer engagements
• •Excellent Customer Engagement experience, incl. territory plan development
• •Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
• •Fluent German and English language skills

Tasks

• •Define go-to-market and engagement strategies for your customer base
• •Manage the renewal cycle with a focus on churn mitigation
• •Ensure visibility to renewal data in collaboration with the CSM Manager and CRC
• •Manage upsell opportunities and set realistic stretch targets
• •Establish an adoption plan to enhance customer satisfaction
• •Increase solution consumption to drive ACV growth
• •Engage as a trusted advisor to build strong relationships with customer stakeholders
• •Conduct business reviews and quarterly business reviews with management
• •Identify critical customer accounts and ensure proper oversight
• •Utilize escalation channels to senior management as needed
• •Coordinate with Product Marketing for audience engagement sessions
• •Set stretch targets for customer references and support CSMs in identifying target references
• •Collaborate with peers in other Solution Areas for optimal coverage strategies

Benefits