Description

In this role, you will ensure the Salesforce platform is secure and compliant while driving governance frameworks and optimizing performance. Your day-to-day responsibilities will involve enhancing access controls, maintaining documentation, and collaborating with teams to uphold technical standards.

Requirements

• •5+ years of hands-on Salesforce experience
• •Deep expertise in Salesforce configuration
• •Strong understanding of data architecture
• •Experience with access control frameworks
• •Familiarity with GDPR and compliance frameworks
• •Comfortable operating in agile environments
• •Confident in reviewing solution designs
• •Comfortable with technical concepts such as APEX, Java, or integration patterns
• •Experience with Talkdesk CTI, middleware solutions, or CI/CD pipelines using GitHub

Tasks

• •Own and evolve the Salesforce platform for stability and scalability
• •Define and enforce governance standards for configuration and automation
• •Establish platform guidelines for documentation and change control
• •Ensure oversight of platform performance and data model consistency
• •Lead the design and improvement of the Salesforce access model
• •Strengthen audit readiness by maintaining system documentation and access logs
• •Support GDPR adherence through data minimization and protection practices
• •Collaborate with Security and Compliance teams on risk mitigation
• •Ensure alignment with enterprise data security and compliance policies
• •Monitor and optimize platform health and system performance
• •Manage platform operations and high-priority issue resolution
• •Evaluate and refine internal controls for change management
• •Maintain high-quality system documentation and operational runbooks
• •Serve as a senior technical contact for platform governance
• •Review proposed solutions for compliance with governance standards
• •Contribute to internal knowledge sharing and skill development
• •Provide training and guidance on governance and operational processes

Tools & Technologies