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ENEnpal B.V.

Salesforce Support Administrator(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
Green Job

Streamlining support processes and training users at a green energy solutions provider. Expert knowledge of Sales and Service Cloud, plus 3+ years admin experience required. Hybrid working model.

Requirements

  • 3+ years of experience as a Salesforce Administrator
  • Expert knowledge of Salesforce Sales and Service Cloud
  • Basic understanding of Salesforce coding (APEX, Java)
  • Experience with Salesforce Flows
  • Basic understanding of Salesforce integration options
  • Proficient in data manipulation tools and uploading techniques
  • Capable of troubleshooting system, processes, and data issues
  • Working knowledge of relational databases design concepts and data management
  • Well-versed in agile methodology/processes

Tasks

  • Streamline the support process
  • Educate Enpal users and enable super users
  • Manage data integrity and security
  • Conduct training for business owners on new features
  • Assist with feature roll-out
  • Develop best practices for reporting and access models
  • Implement GDPR, MFA, and SSO strategies
  • Customize Salesforce fields and layouts
  • Create and manage record types, searching, and list views
  • Generate reports and dashboards
  • Maintain user account security and sharing rules
  • Oversee system configuration and change control
  • Develop and maintain documentation for processes and policies
  • Handle operational requests and troubleshoot issues
  • Collaborate with diverse user groups and business leaders

Work Experience

  • 3 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce coding (APEX, Java)
  • Salesforce Flows

Benefits

Flexible Working

  • Hybrid working model

Modern Office

  • Modern office

Team Events

  • Team events

Informal Culture

  • Strong feedback culture

Other Benefits

  • Diversity and inclusion
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Enpal B.V. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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