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Salesforce Support Administrator(m/w/x)
Streamlining support processes and training users at a green energy solutions provider. Expert knowledge of Sales and Service Cloud, plus 3+ years admin experience required. Hybrid working model.
Requirements
- 3+ years of experience as a Salesforce Administrator
- Expert knowledge of Salesforce Sales and Service Cloud
- Basic understanding of Salesforce coding (APEX, Java)
- Experience with Salesforce Flows
- Basic understanding of Salesforce integration options
- Proficient in data manipulation tools and uploading techniques
- Capable of troubleshooting system, processes, and data issues
- Working knowledge of relational databases design concepts and data management
- Well-versed in agile methodology/processes
Tasks
- Streamline the support process
- Educate Enpal users and enable super users
- Manage data integrity and security
- Conduct training for business owners on new features
- Assist with feature roll-out
- Develop best practices for reporting and access models
- Implement GDPR, MFA, and SSO strategies
- Customize Salesforce fields and layouts
- Create and manage record types, searching, and list views
- Generate reports and dashboards
- Maintain user account security and sharing rules
- Oversee system configuration and change control
- Develop and maintain documentation for processes and policies
- Handle operational requests and troubleshoot issues
- Collaborate with diverse user groups and business leaders
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce coding (APEX, Java)
- Salesforce Flows
Benefits
Flexible Working
- Hybrid working model
Modern Office
- Modern office
Team Events
- Team events
Informal Culture
- Strong feedback culture
Other Benefits
- Diversity and inclusion
Not a perfect match?
- Enpal B.V.Full-timeWith HomeofficeSeniorBerlin
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Salesforce Support Administrator(m/w/x)
Streamlining support processes and training users at a green energy solutions provider. Expert knowledge of Sales and Service Cloud, plus 3+ years admin experience required. Hybrid working model.
Requirements
- 3+ years of experience as a Salesforce Administrator
- Expert knowledge of Salesforce Sales and Service Cloud
- Basic understanding of Salesforce coding (APEX, Java)
- Experience with Salesforce Flows
- Basic understanding of Salesforce integration options
- Proficient in data manipulation tools and uploading techniques
- Capable of troubleshooting system, processes, and data issues
- Working knowledge of relational databases design concepts and data management
- Well-versed in agile methodology/processes
Tasks
- Streamline the support process
- Educate Enpal users and enable super users
- Manage data integrity and security
- Conduct training for business owners on new features
- Assist with feature roll-out
- Develop best practices for reporting and access models
- Implement GDPR, MFA, and SSO strategies
- Customize Salesforce fields and layouts
- Create and manage record types, searching, and list views
- Generate reports and dashboards
- Maintain user account security and sharing rules
- Oversee system configuration and change control
- Develop and maintain documentation for processes and policies
- Handle operational requests and troubleshoot issues
- Collaborate with diverse user groups and business leaders
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce coding (APEX, Java)
- Salesforce Flows
Benefits
Flexible Working
- Hybrid working model
Modern Office
- Modern office
Team Events
- Team events
Informal Culture
- Strong feedback culture
Other Benefits
- Diversity and inclusion
About the Company
Enpal B.V.
Industry
EnergyAutomation
Description
Das Unternehmen vermietet Solaranlagen, Stromspeicher und Wallboxen und bietet integrierte Lösungen für grüne Energie.
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