CRM Architect/ Salesforce Administrator(m/w/x)

Description

As a Salesforce Administrator, you will manage the platform's configuration and user support while collaborating with stakeholders to create tailored solutions. This role involves enhancing usability, maintaining data integrity, and providing training to ensure the team maximizes the platform's value.

Requirements

• •Experience as a Salesforce Administrator
• •Strong understanding of Salesforce best practices and platform capabilities
• •Experience with Salesforce Flow, validation rules, and security and sharing settings
• •Excellent problem-solving skills
• •Effective communication and strong interpersonal skills
• •Self-starter with priority management skills
• •Experience in Quality Assurance
• •Experience supporting B2C sales and account management functions in iGaming, fintech, or crypto-related businesses
• •Familiarity with integrations of communications platforms
• •Salesforce Administrator Certification and additional Salesforce certifications

Tasks

• •Serve as the Salesforce administrator
• •Manage day-to-day configuration and user support
• •Customize Salesforce objects, fields, and reports
• •Create dashboards and page layouts to meet business needs
• •Collaborate with stakeholders to gather requirements
• •Translate requirements into functional Salesforce solutions
• •Implement improvements for usability and efficiency
• •Enhance data accuracy across the platform
• •Maintain data integrity with validation rules
• •Implement data governance processes and conduct audits
• •Provide user training and support for best practices
• •Help team members maximize platform value
• •Monitor system performance and troubleshoot issues
• •Stay updated on Salesforce features and enhancements
• •Recommend relevant updates for the business
• •Develop and maintain reports and dashboards for analytics
• •Document processes and configurations for transparency

Tools & Technologies