(Senior) Product Support Specialist – Cranial & Functional Planning Applications(m/w/x)

Description

You will bridge the gap between R&D and global support teams, ensuring medical software performs flawlessly in hospitals while driving product improvements through expert technical analysis.

Requirements

• •Technical or scientific degree or equivalent working experience
• •Advanced software-based medical device troubleshooting skills
• •Detail-oriented, analytical mindset and problem-solving commitment
• •Well-organized work style and can-do mentality
• •Teamwork and fluent English communication skills
• •Excellent documentation habits and communication skills
• •Experience with DICOM standard medical image data
• •Ideally knowledge of medical imaging technology (MRI, CT, X-ray)
• •Ideally knowledge of hospital IT networks and PACS systems
• •Willingness to travel up to 10%

Tasks

• •Provide technical support to global customer care teams
• •Transfer clinical and technical knowledge from R&D to support
• •Represent support interests during product development
• •Improve treatment planning application quality and performance
• •Prepare support documentation for software releases
• •Manage 3rd level support and root cause analysis
• •Resolve customer complaints and lead CAPA activities
• •Evaluate technical issues occurring in hospital environments
• •Analyze product performance trends for post-market surveillance
• •Advise R&D teams on preventative design improvements
• •Collect support requirements from internal and external stakeholders
• •Initiate product changes based on customer feedback
• •Coordinate support communication across multiple R&D departments
• •Create installation checklists and service manuals

Tools & Technologies

Benefits