Product Support Specialist – R&D Product Support(m/w/x)

Description

As the vital link between R&D and global support, you'll ensure medical devices remain reliable while driving product improvements through expert technical investigations.

Requirements

• •Degree in Engineering, technical field, or comparable
• •3+ years of professional experience
• •Understanding of IT networks and cybersecurity
• •Experience with IT systems (plus)
• •Strong analytical skills and creativity
• •Enthusiasm for technology
• •Comfortable in hands-on situations
• •Proactive, structured, and reliable work style
• •Strong problem-solving abilities
• •Proficiency in communicating engineering topics
• •Ability to manage parallel tasks
• •High attention to detail
• •Strong communication and collaboration skills
• •Team-orientation and ability to work independently
• •Fluent written and spoken English
• •Experience in medtech company (plus)
• •Experience with IEC 60601-x or MDR (plus)

Tasks

• •Act as the primary interface between R&D, Support, and Quality Management
• •Provide expert 3rd-level technical support for hardware products
• •Consolidate product support requirements from internal and external stakeholders
• •Contribute to design discussions to ensure service-friendly products
• •Investigate and manage technical complaints and CAPAs
• •Coordinate in-depth inspections and special repair analyses
• •Identify technical trends to drive corrective and preventive actions
• •Transfer product knowledge from R&D to the global Support Organization
• •Channel field and supplier feedback into continuous product improvements
• •Initiate product changes based on technical insights and complaint data
• •Maintain deep expertise in the assigned product portfolio

Tools & Technologies

Benefits