GetYourGuide
Senior Learning Excellence Specialist(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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GEGetYourGuide
Senior Operations Outsourcing Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Managing partner performance for global travel experience marketplace service delivery. Experience integrating AI solutions into work expected. 30-day work from anywhere, annual personal growth budget.
Requirements
- 2 years of customer service experience
- Experience integrating AI solutions into work
- Confidence in communicating with diverse stakeholders
- Agility, flexibility, and proactive problem-solving
- Strong C1-level verbal and written English
- Data analysis and strong technical skills
- Advanced Excel and Google Suite skills
Tasks
- Manage the performance and relationship of designated outsourcing partners
- Oversee day-to-day operations to meet service level agreements
- Facilitate business reviews and process alignment meetings
- Collaborate with internal teams on continuous improvement initiatives
- Analyze volume trends to identify and bridge process gaps
- Implement solutions for enhanced efficiency and customer experience
- Resolve critical issues as the primary escalation point
- Track and report key metrics to provide actionable insights
- Train and mentor BPO staff to meet evolving needs
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI solutions
- Excel
- Google Suite
Benefits
Flexible Working
- Hybrid working approach
- 30-day work from anywhere
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- GetYourGuide activity discounts
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGetYourGuide
Senior Operations Outsourcing Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Managing partner performance for global travel experience marketplace service delivery. Experience integrating AI solutions into work expected. 30-day work from anywhere, annual personal growth budget.
Requirements
- 2 years of customer service experience
- Experience integrating AI solutions into work
- Confidence in communicating with diverse stakeholders
- Agility, flexibility, and proactive problem-solving
- Strong C1-level verbal and written English
- Data analysis and strong technical skills
- Advanced Excel and Google Suite skills
Tasks
- Manage the performance and relationship of designated outsourcing partners
- Oversee day-to-day operations to meet service level agreements
- Facilitate business reviews and process alignment meetings
- Collaborate with internal teams on continuous improvement initiatives
- Analyze volume trends to identify and bridge process gaps
- Implement solutions for enhanced efficiency and customer experience
- Resolve critical issues as the primary escalation point
- Track and report key metrics to provide actionable insights
- Train and mentor BPO staff to meet evolving needs
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI solutions
- Excel
- Google Suite
Benefits
Flexible Working
- Hybrid working approach
- 30-day work from anywhere
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- GetYourGuide activity discounts
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
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