GetYourGuide
Senior Leadership Development Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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GEGetYourGuide
Senior Learning Excellence Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Managing and delivering training programs for BPO and internal teams, designing and optimizing them with AI tools. 3+ years in customer service environments and hands-on AI experience for learning outcomes required. Annual personal growth budget, 30 days work from anywhere.
Requirements
- 3+ years experience in customer service environments
- Skill in data analysis, knowledge gap identification, and insight-based action
- Hands-on experience using AI to improve learning outcomes
- Excellence in creating effective, clear presentations on complex topics
- Experience managing projects and collaborating with stakeholders
- Operational mindset, 'doer' attitude, and quick problem-solving ability
- Experience in BPO environment or working closely with BPOs (plus)
Tasks
- Manage training programs for BPO and internal teams
- Deliver training programs to BPO and internal teams
- Design training programs with AI tools
- Deliver training programs with AI tools
- Optimize training programs with AI tools
- Identify knowledge gaps in tenured and new agents
- Design tailored training sessions to address gaps
- Organize and facilitate training sessions
- Communicate new procedures and updates
- Collaborate with cross-functional teams
- Integrate procedural changes into training programs
- Foster a culture of learning and continuous improvement
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
Benefits
Flexible Working
- Hybrid working approach
- 30 days work from anywhere
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Learning & Development
- Learning and development opportunities
- Language reimbursement program
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- GetYourGuide activity discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGetYourGuide
Senior Learning Excellence Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Managing and delivering training programs for BPO and internal teams, designing and optimizing them with AI tools. 3+ years in customer service environments and hands-on AI experience for learning outcomes required. Annual personal growth budget, 30 days work from anywhere.
Requirements
- 3+ years experience in customer service environments
- Skill in data analysis, knowledge gap identification, and insight-based action
- Hands-on experience using AI to improve learning outcomes
- Excellence in creating effective, clear presentations on complex topics
- Experience managing projects and collaborating with stakeholders
- Operational mindset, 'doer' attitude, and quick problem-solving ability
- Experience in BPO environment or working closely with BPOs (plus)
Tasks
- Manage training programs for BPO and internal teams
- Deliver training programs to BPO and internal teams
- Design training programs with AI tools
- Deliver training programs with AI tools
- Optimize training programs with AI tools
- Identify knowledge gaps in tenured and new agents
- Design tailored training sessions to address gaps
- Organize and facilitate training sessions
- Communicate new procedures and updates
- Collaborate with cross-functional teams
- Integrate procedural changes into training programs
- Foster a culture of learning and continuous improvement
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
Benefits
Flexible Working
- Hybrid working approach
- 30 days work from anywhere
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Learning & Development
- Learning and development opportunities
- Language reimbursement program
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- GetYourGuide activity discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
- GetYourGuide
Senior Leadership Development Manager(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - GetYourGuide
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Senior Product Trainer(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, München - GetYourGuide
Senior Team Lead, Business Operations & Strategy(m/w/x)
Full-timeWith HomeofficeSeniorBerlin