Senior Named Customer Success Manager(m/w/x)

Requirements

• Bachelor’s Degree or relevant work experience
• Fluency in English and German
• 10+ years Customer Success experience
• Passion for driving customer success
• Strong communication and interpersonal skills
• Strong consulting skills
• Ability to prioritize and multi-task
• Exceptional organizational and presentation skills
• Knowledge of digital marketing software
• Skilled at Program Management
• Effective at leading C-level discussions
• Flexibility to travel

Tasks

• Deliver an outstanding experience for top customers
• Lead strategic planning and use case adoption
• Drive customer advocacy and value realization
• Evangelize mutual success plans and engagement strategies
• Develop frameworks for measurable impact
• Manage the customer’s overall success and vision planning
• Monitor customer health and multi-solution adoption
• Apply industry specialization to drive measurable impact
• Act as the central point of contact throughout the customer lifecycle
• Define success plans with clear, measurable outcomes
• Ensure cohesive communication across internal and customer audiences
• Network within accounts to execute client strategies and roadmaps
• Orchestrate internal resources to deliver exceptional experiences
• Align and track goals using the customer engagement model
• Drive product adoption using data-driven insights
• Guide customers through the digital maturity curve
• Share industry trends to champion innovation
• Identify customer risk and build collaborative recovery plans
• Represent the voice of the customer internally
• Share strategic use cases and process improvements
• Contribute to customer success thought leadership
• Share best practices and feedback to improve organizational approaches

Work Experience

Education

Languages

Tools & Technologies