Description

In this role, you will lead the Care Department's performance management efforts, driving innovation and operational excellence while collaborating with cross-functional teams. Your focus will be on setting strategic KPIs, empowering the team, and fostering a culture of inclusivity and growth.

Requirements

• •Strong analytical skills
• •Experience with business intelligence tools (e.g., Looker, Power BI)
• •Track record of building operational performance visibility tools
• •Ability to structure ambiguous data
• •Driving insights through hypothesis testing
• •Proven experience in performance management
• •Strategic leadership skills
• •Team building skills
• •Workforce management experience
• •Exceptional communication skills
• •Ability to present complex data findings
• •Ability to lead transformative innovation
• •Driving win-win collaboration efforts
• •Understanding of strategies affecting Care
• •Ability to lead improvement initiatives

Tasks

• •Drive innovation by implementing new solutions and technologies
• •Set department KPIs, targets, and milestones
• •Contribute to broader KPI target setting and achievement
• •Empower the Care department with operational analytics tools
• •Build effective teams in Workforce Management and Operations Analytics
• •Empower team members through stretch goals and growth opportunities
• •Collaborate with other departments to influence broader strategies
• •Foster collaboration to achieve key outcomes
• •Model guiding principles to promote a respectful and inclusive work environment
• •Transform challenges into opportunities for growth

Tools & Technologies

Benefits