GetYourGuide
Senior Manager, Performance Management(m/w/x)
Full-timeWith HomeofficeManagement
Berlin
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GEGetYourGuide
Senior Workforce Management Analyst(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
AI-driven workforce forecasting and staffing optimization for global travel experiences. 5+ years WFM experience in high-growth environments required. Work from anywhere 30 days/year, annual growth budget.
Requirements
- 5+ years Workforce Management experience
- Experience in scale-up or high-growth environments
- Deep understanding of forecasting methodologies
- Proven ability to build accurate capacity models
- Expert Google Sheets/Excel skills
- Advanced formulas, data modeling, and insights extraction
- Experience leveraging AI and automation
- Enhancing forecasting accuracy and optimizing workforce planning
- Excellent stakeholder management skills
- Excellent communication skills
- Translating complex data into clear narratives
- Driving alignment
- Ability to integrate multiple data sources
- Develop comprehensive forecasts and budget models
- Customer-centric mindset
- Balancing customer needs with operational efficiency
- Agile and adaptable
- Thriving in dynamic environments
- Outside-the-box thinking
- Rapid response to change
- Practical, solution-oriented approach
- Focus on driving measurable impact
- Experience with SQL for data extraction and analysis
- Python proficiency for advanced analytics
- Python proficiency for automation
- Python proficiency for forecasting models
- Track record of implementing WFM solutions
- Track record of contributing to WFM solutions
- Experience with system migrations or new platform rollouts
- Experience with LLM APIs (OpenAI, Gemini, Anthropic)
- AI-driven automation and insights
- Familiarity with contact center technologies
- Familiarity with workforce management platforms
- Background in building flexible workforce models
- Background in optimizing flexible workforce models
- Experience with hybrid, BPO, or gig economy workforce models
- No picture with application
- No age with application
Tasks
- Deliver accurate workforce planning and forecasting
- Support budget planning with data-driven models
- Contribute to flexible workforce management setup
- Leverage AI for enhanced forecasting accuracy
- Optimize staffing efficiency using analytics
- Develop and maintain workforce models
- Create and update reporting frameworks
- Identify trends and inefficiencies
- Improve operational performance
- Partner with Care Operations teams
- Collaborate with BPO partners
- Work with cross-functional stakeholders
- Ensure optimal resource allocation
- Provide analytical support for capacity planning
- Support scheduling and SLA adherence
- Contribute to WFM process evolution
- Maintain WFM tools and best practices
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Google Sheets
- Excel
- AI
- automation
- SQL
- Python
- LLM APIs
- OpenAI
- Gemini
- Anthropic
- WFM solutions
- contact center technologies
- workforce management platforms
Benefits
Flexible Working
- Hybrid working approach
- Work from anywhere (30 days/year)
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGetYourGuide
Senior Workforce Management Analyst(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
AI-driven workforce forecasting and staffing optimization for global travel experiences. 5+ years WFM experience in high-growth environments required. Work from anywhere 30 days/year, annual growth budget.
Requirements
- 5+ years Workforce Management experience
- Experience in scale-up or high-growth environments
- Deep understanding of forecasting methodologies
- Proven ability to build accurate capacity models
- Expert Google Sheets/Excel skills
- Advanced formulas, data modeling, and insights extraction
- Experience leveraging AI and automation
- Enhancing forecasting accuracy and optimizing workforce planning
- Excellent stakeholder management skills
- Excellent communication skills
- Translating complex data into clear narratives
- Driving alignment
- Ability to integrate multiple data sources
- Develop comprehensive forecasts and budget models
- Customer-centric mindset
- Balancing customer needs with operational efficiency
- Agile and adaptable
- Thriving in dynamic environments
- Outside-the-box thinking
- Rapid response to change
- Practical, solution-oriented approach
- Focus on driving measurable impact
- Experience with SQL for data extraction and analysis
- Python proficiency for advanced analytics
- Python proficiency for automation
- Python proficiency for forecasting models
- Track record of implementing WFM solutions
- Track record of contributing to WFM solutions
- Experience with system migrations or new platform rollouts
- Experience with LLM APIs (OpenAI, Gemini, Anthropic)
- AI-driven automation and insights
- Familiarity with contact center technologies
- Familiarity with workforce management platforms
- Background in building flexible workforce models
- Background in optimizing flexible workforce models
- Experience with hybrid, BPO, or gig economy workforce models
- No picture with application
- No age with application
Tasks
- Deliver accurate workforce planning and forecasting
- Support budget planning with data-driven models
- Contribute to flexible workforce management setup
- Leverage AI for enhanced forecasting accuracy
- Optimize staffing efficiency using analytics
- Develop and maintain workforce models
- Create and update reporting frameworks
- Identify trends and inefficiencies
- Improve operational performance
- Partner with Care Operations teams
- Collaborate with BPO partners
- Work with cross-functional stakeholders
- Ensure optimal resource allocation
- Provide analytical support for capacity planning
- Support scheduling and SLA adherence
- Contribute to WFM process evolution
- Maintain WFM tools and best practices
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Google Sheets
- Excel
- AI
- automation
- SQL
- Python
- LLM APIs
- OpenAI
- Gemini
- Anthropic
- WFM solutions
- contact center technologies
- workforce management platforms
Benefits
Flexible Working
- Hybrid working approach
- Work from anywhere (30 days/year)
Additional Allowances
- Annual personal growth budget
Mentorship & Coaching
- Mentorship programs
Team Events
- Quarterly team events
- Yearly company-wide events
Public Transport Subsidies
- Monthly transportation budget
Healthcare & Fitness
- Monthly fitness budget
- Health and wellness benefits
Corporate Discounts
- Discounts on activities
Learning & Development
- Language reimbursement program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GetYourGuide and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GetYourGuide
Industry
Tourism
Description
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Not a perfect match?
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