Description

In this role, you will be the primary IT support for the Munich office, providing hands-on assistance and managing SaaS tools. Your day-to-day responsibilities will include onboarding employees, optimizing processes, and collaborating with teams to enhance the digital workplace.

Requirements

• •Several years of experience in IT Support, IT Administration, or Digital Workplace roles
• •Strong hands-on expertise with Apple devices in a professional environment
• •Experience managing remotely deployed devices at scale
• •Solid knowledge of MDM solutions (e.g. Jamf, Microsoft Endpoint Management, VMware Workspace ONE)
• •Practical experience with Microsoft 365, Okta, Slack, Atlassian, and Miro
• •Experience with ticket-based systems and a strong service mindset
• •Ability to work independently and make decisions autonomously in a fast-paced environment
• •Comfortable being the sole local IT support while collaborating remotely with a central team
• •Experience with scripting and automation (e.g. Bash, PowerShell, workflows) is a strong plus
• •Clear and confident communication skills in English (C1) and German (B2)

Tasks

• •Own IT support for the Munich office
• •Provide near-desk and hands-on support for incidents and service requests
• •Manage and support SaaS tools like Okta, Microsoft 365, Slack, Atlassian, and Miro
• •Oversee device lifecycle management, including deployment and maintenance
• •Handle onboarding, offboarding, and IT enablement for employees
• •Ensure a smooth and secure Apple-focused workplace setup
• •Collaborate with internal teams and external partners for equipment setup
• •Contribute to larger IT initiatives and improvements from the central team
• •Identify opportunities to optimize processes and automate workflows
• •Act as a trusted advisor while aligning with global IT policies

Tools & Technologies

Benefits