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JBJBG JCI Beteiligungs GmbH

Senior IT Business Analyst - Field Operations(m/w/x)

Ratingen
Full-timeWith Home OfficeSenior

By bridging the gap between business needs and IT solutions, you will drive process improvements and deliver critical technical capabilities across the company’s regional and global operations.

Requirements

  • 5+ years Business Analyst experience
  • Experience with Salesforce and Service Field Operations
  • Solid understanding of Agile methodology
  • Knowledge of SDLC or Project Management Methodology
  • Excellent written and verbal communication skills
  • Strong collaboration and negotiation abilities
  • Innovative and proactive thinking
  • Alignment with integrity and teamwork values
  • Ability to travel up to 10%
  • Experience with ServiceMax (Desirable)
  • Product-mindset approach with product ownership
  • German language skills

Tasks

  • Bridge business and IT objectives
  • Identify technology-driven process enhancements
  • Define and deliver organizational capabilities
  • Translate business needs into functional requirements
  • Support development and testing activities
  • Ensure solutions meet compliance and performance standards
  • Collaborate with stakeholders and delivery teams
  • Manage regional and country-specific initiatives
  • Document user stories and business processes
  • Promote standardization across lines of business
  • Triage requests and set delivery expectations
  • Provide production support for Service systems
  • Contribute to cross-functional technical integrations
  • Leverage out-of-the-box functionality and templates
  • Define test strategies and success criteria
  • Create test plans and document cases
  • Participate in integration and acceptance testing
  • Uphold governance and quality standards
  • Coordinate deployment communication and training

Education

Bachelor's degreeORMaster's degree

Languages

GermanBusiness Fluent

Tools & Technologies

SalesforceServiceMax
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