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DKDKV Mobility

Business Analyst CRM(m/w/x)

Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job

Analyzing sales processes and managing lead pipelines within Microsoft Dynamics 365 CRM. Several years of business analysis experience with CRM systems required. eBike leasing and parent-child offices.

Requirements

  • Degree in business or IT-related focus
  • Several years professional experience as business analyst, requirements engineer, or consultant
  • Solid understanding of business processes, IT systems, and agile working
  • Experience with Microsoft Dynamics 365 or willingness to learn
  • Structured, analytical, and conceptual working manner
  • Ability to present complex topics clearly
  • Strong communication and moderation skills
  • Comfortable engaging with diverse stakeholders
  • Challenging the status quo
  • Comfortable in dynamic, agile environments
  • Business-fluent German skills
  • Very good English skills

Tasks

  • Analyze, structure, and evaluate business requirements for sales processes in Microsoft Dynamics 365 CRM
  • Manage lead, opportunity, and pipeline, and account management within CRM
  • Act as a central interface between sales departments and IT
  • Support the Product Owner in translating business requirements into system logic
  • Prepare and facilitate workshops with sales stakeholders across Europe
  • Document workshop results as use cases, processes, and functional specifications
  • Create and refine user stories, epics, and functional requirements for CRM development
  • Actively support backlog refinement by analyzing and detailing requirements
  • Functionally prepare requirements for agile development
  • Ensure business requirements are correctly understood and implemented with solution architects and development teams
  • Support user acceptance testing (UAT)
  • Define test cases for CRM features
  • Conduct functional tests of new CRM features
  • Assist with functional approval of new CRM features
  • Analyze CRM and sales data to identify optimization potential
  • Contribute to the continuous improvement of sales processes
  • Support operational units in rolling out new CRM features
  • Contribute to key user trainings
  • Ensure sustainable knowledge transfer for CRM features

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Dynamics 365

Benefits

Healthcare & Fitness

  • Comprehensive health management

Family Support

  • Parent-child offices
  • Family-friendly working hours

Company Bike

  • eBike leasing via Jobrad

Flexible Working

  • Flexible working hours
  • Hybrid work model
  • Flexible learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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