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Senior Director Global Customer Experience(m/w/x)
Leading global Marketing and Communication teams for a dairy farming solutions provider. 5+ years global leadership in B2C marketing and CX management required. Extensive international travel expected.
Requirements
- Master’s degree in Business Administration, Marketing, Communication, or equivalent
- Several years of relevant experience in global marketing and communication, preferably in B2C and agriculture/dairy sectors
- 5+ years of proven leadership experience with a global mindset
- Expertise in Customer Experience Management and strategic marketing across EU and non-EU markets
- Strong knowledge of project management, digital marketing, PR, and events
- High affinity for new technologies and innovation in marketing and sales
- Strong presentation and communication skills
- Self-starter with a can-do attitude and high service orientation
- Team player with strong collaboration skills
- Excellent English skills; additional languages (e.g., German, Chinese, Spanish) are a plus
- Readiness for worldwide travel
Tasks
- Lead a global team of Marketing and Communication Managers
- Oversee planning, budgeting, and execution of marketing campaigns
- Align product launches with divisional and country strategies
- Drive customer-centric marketing and communication initiatives
- Enhance overall customer experience
- Ensure collaboration between divisional marketing and regional teams
- Engage with over 1,000 dealerships and stakeholders
- Monitor marketing performance through central KPIs
- Measure efficiency, impact, and ROI
- Promote a consistent global brand image
- Adapt strategies to local cultures and customer expectations
- Foster a collaborative, high-performing team culture
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Business Fluent
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Senior Director Global Customer Experience(m/w/x)
Leading global Marketing and Communication teams for a dairy farming solutions provider. 5+ years global leadership in B2C marketing and CX management required. Extensive international travel expected.
Requirements
- Master’s degree in Business Administration, Marketing, Communication, or equivalent
- Several years of relevant experience in global marketing and communication, preferably in B2C and agriculture/dairy sectors
- 5+ years of proven leadership experience with a global mindset
- Expertise in Customer Experience Management and strategic marketing across EU and non-EU markets
- Strong knowledge of project management, digital marketing, PR, and events
- High affinity for new technologies and innovation in marketing and sales
- Strong presentation and communication skills
- Self-starter with a can-do attitude and high service orientation
- Team player with strong collaboration skills
- Excellent English skills; additional languages (e.g., German, Chinese, Spanish) are a plus
- Readiness for worldwide travel
Tasks
- Lead a global team of Marketing and Communication Managers
- Oversee planning, budgeting, and execution of marketing campaigns
- Align product launches with divisional and country strategies
- Drive customer-centric marketing and communication initiatives
- Enhance overall customer experience
- Ensure collaboration between divisional marketing and regional teams
- Engage with over 1,000 dealerships and stakeholders
- Monitor marketing performance through central KPIs
- Measure efficiency, impact, and ROI
- Promote a consistent global brand image
- Adapt strategies to local cultures and customer expectations
- Foster a collaborative, high-performing team culture
Work Experience
- 5 years
Education
- Master's degree
Languages
- English – Business Fluent
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
GEA Farm Technologies
Industry
Agriculture
Description
Das Unternehmen ist einer der weltweit führenden Anbieter von innovativen Lösungen für die moderne Milchviehhaltung.
Not a perfect match?
- GEA Farm Technologies GmbH
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