CACI
Senior Network Manager - Backend(m/w/x)
Full-timeOn-siteSenior
Wiesbaden
from USD 99,300 - 208,600 / year
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MOMotorola Solutions Germany GmbH
Senior Customer Support Manager(m/w/x)
Idstein
Full-timeOn-siteSenior
Nejo AI Summary
Managing government contracts for critical communications and video security tech for public safety agencies at provider of public safety tech solutions. US Department of Defense domain experience and regional travel required. Focus on command center technologies.
Requirements
- Willingness to travel throughout designated region
- Bachelor's Degree or comparable qualification
- Experience in customer-facing roles or relevant field
- US Department of Defense domain experience
- 3+ years of related experience
- Effective verbal and written communication skills
- Demonstrated technical aptitude
- Public Safety domain knowledge or experience
- Attention to detail and organizational skills
- Ability to work in fast-paced environments
- Self-motivation and ability to work independently
- Critical thinking and problem-solving abilities
- Proficiency in standard business and communication tools
- Valid U.S. Passport and driver's license
- Willingness to travel up to 50%
- Ability to receive U.S. security clearance
Tasks
- Ensure high customer satisfaction during service delivery
- Manage government contracts for local customers
- Oversee relations with external service partners
- Handle contract renewals and proposals
- Develop accurate forecasts and Statements of Work
- Meet P&L and receivables goals
- Market integrated service programs to customers
- Collaborate with direct and indirect sales teams
- Develop service account plans and strategies
- Build relationships to drive service growth
- Execute recurring service contracts for federal customers
- Maintain standard and special product contracts
- Design winning strategies for service expansion
- Travel across EMEA to identify growth opportunities
- Meet minimum contract revenue and margin goals
- Assist delivery channels with contractual compliance
- Manage multi-customer accounts across international boundaries
- Foster cooperation between internal and external parties
- Lead teams to proactively solve customer problems
- Resolve conflicts and overcome project obstacles
- Facilitate meetings and present sensitive concepts
- Review customer responses for accuracy and completeness
- Handle sensitive matters with ethical and legal care
- Monitor timely completion of all contractual work
- Utilize internal business systems and Oracle tools
- Mentor support staff to reach their potential
- Partner with account managers to expand business
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office Suite
- Google Apps
- CRM systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Motorola Solutions Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMotorola Solutions Germany GmbH
Senior Customer Support Manager(m/w/x)
Idstein
Full-timeOn-siteSenior
Nejo AI Summary
Managing government contracts for critical communications and video security tech for public safety agencies at provider of public safety tech solutions. US Department of Defense domain experience and regional travel required. Focus on command center technologies.
Requirements
- Willingness to travel throughout designated region
- Bachelor's Degree or comparable qualification
- Experience in customer-facing roles or relevant field
- US Department of Defense domain experience
- 3+ years of related experience
- Effective verbal and written communication skills
- Demonstrated technical aptitude
- Public Safety domain knowledge or experience
- Attention to detail and organizational skills
- Ability to work in fast-paced environments
- Self-motivation and ability to work independently
- Critical thinking and problem-solving abilities
- Proficiency in standard business and communication tools
- Valid U.S. Passport and driver's license
- Willingness to travel up to 50%
- Ability to receive U.S. security clearance
Tasks
- Ensure high customer satisfaction during service delivery
- Manage government contracts for local customers
- Oversee relations with external service partners
- Handle contract renewals and proposals
- Develop accurate forecasts and Statements of Work
- Meet P&L and receivables goals
- Market integrated service programs to customers
- Collaborate with direct and indirect sales teams
- Develop service account plans and strategies
- Build relationships to drive service growth
- Execute recurring service contracts for federal customers
- Maintain standard and special product contracts
- Design winning strategies for service expansion
- Travel across EMEA to identify growth opportunities
- Meet minimum contract revenue and margin goals
- Assist delivery channels with contractual compliance
- Manage multi-customer accounts across international boundaries
- Foster cooperation between internal and external parties
- Lead teams to proactively solve customer problems
- Resolve conflicts and overcome project obstacles
- Facilitate meetings and present sensitive concepts
- Review customer responses for accuracy and completeness
- Handle sensitive matters with ethical and legal care
- Monitor timely completion of all contractual work
- Utilize internal business systems and Oracle tools
- Mentor support staff to reach their potential
- Partner with account managers to expand business
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office Suite
- Google Apps
- CRM systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Motorola Solutions Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Motorola Solutions Germany GmbH
Industry
IT
Description
The company provides critical communications, video security, and command center technologies to support public safety agencies and enterprises.
Not a perfect match?
- CACI
Senior Network Manager - Backend(m/w/x)
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Account Manager Molecular Diagnostics(m/w/x)
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Operations Integrator (Mission Manager)(m/w/x)
Full-timeOn-siteSeniorWiesbadenfrom USD 189,600 / year - CACI, INC.-FEDERAL
Operational Cultural Advisor (SAG-U)(m/w/x)
Full-timeOn-siteSeniorWiesbaden