Filestage
Customer Success Team Lead (German Speaking)(m/w/x)
Full-timeRemoteSenior
Berlin
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N8n8n
Senior Customer Success Operations EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Scaling post-sales operating system for an open workflow orchestration platform. Revenue Ops / CS Ops experience in SaaS required. Equity and 30 days vacation.
Requirements
- Revenue Ops / CS Ops experience in SaaS
- Process design for scalable workflows
- Analytical mindset for metrics and data insights
- Autonomous execution and hands-on delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board experience
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work in Germany or other country
- English language proficiency
Tasks
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear, measurable, and easy to run
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage strong stakeholder relationships
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- CRM
- Customer Success platforms
Benefits
Competitive Pay
- Equity
More Vacation Days
- 30 days of vacation (Europe)
Healthcare & Fitness
- Local health benefits (Europe)
- Multiple low-premium medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
Retirement Plans
- Pension contributions (Europe)
- 401(k) with 4% employer match (US)
Additional Allowances
- Local financial security benefits (Europe)
- €1K yearly for professional development
- $100 monthly for open source support
- Unlimited AI budget
Other Benefits
- Company-paid disability insurance (US)
- Life insurance (US)
- Transparency
Team Events
- Hackathons
- Team off-sites
Flexible Working
- Remote-first
Informal Culture
- Ambitious but kind culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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N8n8n
Senior Customer Success Operations EMEA(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Scaling post-sales operating system for an open workflow orchestration platform. Revenue Ops / CS Ops experience in SaaS required. Equity and 30 days vacation.
Requirements
- Revenue Ops / CS Ops experience in SaaS
- Process design for scalable workflows
- Analytical mindset for metrics and data insights
- Autonomous execution and hands-on delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board experience
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work in Germany or other country
- English language proficiency
Tasks
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear, measurable, and easy to run
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage strong stakeholder relationships
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- CRM
- Customer Success platforms
Benefits
Competitive Pay
- Equity
More Vacation Days
- 30 days of vacation (Europe)
Healthcare & Fitness
- Local health benefits (Europe)
- Multiple low-premium medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
Retirement Plans
- Pension contributions (Europe)
- 401(k) with 4% employer match (US)
Additional Allowances
- Local financial security benefits (Europe)
- €1K yearly for professional development
- $100 monthly for open source support
- Unlimited AI budget
Other Benefits
- Company-paid disability insurance (US)
- Life insurance (US)
- Transparency
Team Events
- Hackathons
- Team off-sites
Flexible Working
- Remote-first
Informal Culture
- Ambitious but kind culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
n8n
Industry
IT
Description
n8n is an open AI workflow orchestration platform that empowers technical teams to automate faster and smarter.
Not a perfect match?
- Filestage
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