Senior Customer Success Manager(m/w/x)

Description

Endpoint security and AI-driven management for large enterprise and government networks. 7+ years experience in technical customer success or endpoint scripting required. 5 days annual volunteer time off.

Requirements

• •BA/BS or equivalent experience preferred
• •7+ years experience in Customer Success or related fields
• •Experience in technical domains like Endpoint Security or scripting
• •Ability to master new concepts and technologies
• •Consulting, project management, and strategic relationship skills
• •Tanium Certified Operator (nice to have)
• •Tanium Certified Administrator (nice to have)
• •Organized self-starter comfortable with ambiguity
• •Curiosity and willingness to learn
• •Willingness to contribute suggestions and ideas
• •Eagerness to demonstrate value and ROI
• •Eagerness to become a technical advisor
• •Strong communication and intuitive listening skills
• •Professionalism, insightfulness, and values-driven approach
• •Motivation to solve tough IT problems

Tasks

• •Leverage technical expertise and internal resources to solve customer issues
• •Advocate for customers by sharing feedback with product and engineering teams
• •Conduct proactive health checks and formal improvement plans
• •Provide product training and share technical best practices
• •Drive platform adoption by overcoming technical and environmental obstacles
• •Develop strategic customer plans to increase ROI and expansion
• •Execute account strategies in coordination with the sales team
• •Maintain strong customer relationships aligned with business needs
• •Create customer value plans and track actions or risks
• •Manage enhancement tracking and update Salesforce or Gainsight data
• •Contribute to strategically focused Executive Business Reviews
• •Support internal efforts to improve the Customer Success function

Tools & Technologies

Benefits