Adobe Systems GmbH
Named Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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GEGenesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Managing customer portfolios for an AI-powered CX platform. 6+ years technology-related experience required. Strategic autonomy in client success.
Requirements
- 6+ years’ experience in a technology-related field
- Bachelor’s Degree in a technology- or business-related field preferred
- Familiarity with CX (industry and technology)
- Strong ability to build relationships
- Ability to manage/multi-task multiple actions
- Excellent interpersonal and presentation skills
- Native German language skills
- Excellent verbal and written communication in English
- Positive attitude and high willingness to learn
- Leadership profile that unifies and inspires teams
- Experience with productivity tools and CRM tools
Tasks
- Manage a portfolio of customers as their primary business contact
- Understand customers' business value drivers and success criteria
- Develop actionable Customer Success Plans with customers
- Advise on the adoption of product features to achieve business outcomes
- Promote continuous growth through relevant innovation
- Conduct regular Executive Business Reviews to track customer progress
- Drive improvement of customer advocacy measures
- Prepare and deliver territory plans to define account strategies
- Collaborate with Onboarding Specialists for smooth customer introductions
- Coordinate with Professional Services for seamless implementations
- Work with Renewal Managers to enhance forecasting and retention
- Identify cross-sell and up-sell opportunities with Sales
- Assist in driving internal strategic initiatives and improvement programs
Work Experience
- 6 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- PowerPoint
- Excel
- Word
- Salesforce
- Gainsight
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys Cloud Services Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGenesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Managing customer portfolios for an AI-powered CX platform. 6+ years technology-related experience required. Strategic autonomy in client success.
Requirements
- 6+ years’ experience in a technology-related field
- Bachelor’s Degree in a technology- or business-related field preferred
- Familiarity with CX (industry and technology)
- Strong ability to build relationships
- Ability to manage/multi-task multiple actions
- Excellent interpersonal and presentation skills
- Native German language skills
- Excellent verbal and written communication in English
- Positive attitude and high willingness to learn
- Leadership profile that unifies and inspires teams
- Experience with productivity tools and CRM tools
Tasks
- Manage a portfolio of customers as their primary business contact
- Understand customers' business value drivers and success criteria
- Develop actionable Customer Success Plans with customers
- Advise on the adoption of product features to achieve business outcomes
- Promote continuous growth through relevant innovation
- Conduct regular Executive Business Reviews to track customer progress
- Drive improvement of customer advocacy measures
- Prepare and deliver territory plans to define account strategies
- Collaborate with Onboarding Specialists for smooth customer introductions
- Coordinate with Professional Services for seamless implementations
- Work with Renewal Managers to enhance forecasting and retention
- Identify cross-sell and up-sell opportunities with Sales
- Assist in driving internal strategic initiatives and improvement programs
Work Experience
- 6 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- PowerPoint
- Excel
- Word
- Salesforce
- Gainsight
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys Cloud Services Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Genesys Cloud Services Germany GmbH
Industry
IT
Description
The company empowers organizations to create the best customer and employee experiences through its AI-powered platform.
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