Navan
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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DODoinstruct
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Onboarding, adoption, and expansion for enterprise manufacturers and traditional enterprises. 4-6 years B2B account ownership and non-tech-savvy customer experience required. Diverse customer base, voice matters, no burnout culture.
Requirements
- 4-6 years in Customer Success, Account Management, or SaaS Consulting
- Ownership of complex B2B accounts
- Experience with non-tech-savvy customers
- Driving adoption and outcomes with customers
- Experience with commercial motion
- Understanding of AE collaboration
- Proactive problem-solving for customers
- Meeting facilitation with senior stakeholders
- Building genuine partnerships with clients
- Experience in growth-stage SaaS company
- Adaptability to changing priorities
- Fluent German language skills
- Fluent English language skills
- Ability to conduct difficult customer conversations
- Motivation to work with us
Tasks
- Own a portfolio of enterprise and corporate accounts
- Manage accounts from onboarding through adoption, renewal, and expansion
- Build deep relationships with key stakeholders
- Lead Proof of Value phases for enterprise prospects
- Collaborate closely with Account Executives
- Transform vague customer goals into actionable success plans
- Set and track milestones, adoption targets, and expansion signals
- Actively manage the portfolio, prioritizing accounts and growth opportunities
- Provide specific product feedback for roadmap discussions
- Run new customer onboardings independently
- Map and pursue expansion opportunities
- Support Proof of Concept phases end-to-end
- Ensure Net Revenue Retention reflects strategic decisions
- Contribute to improving Customer Success processes and playbooks
Work Experience
- 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Benefits
Bonuses & Incentives
- Competitive compensation and incentives
Startup Environment
- Shape strategy and culture
Informal Culture
- Diverse customer base
- Positive working atmosphere
- Communication at eye level
- Embrace diversity
Purpose-Driven Work
- Voice matters
Mental Health Support
- No burnout culture
Modern Office
- Smart focus
Other Benefits
- Maximum transparency
Learning & Development
- Personal and professional development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DODoinstruct
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Onboarding, adoption, and expansion for enterprise manufacturers and traditional enterprises. 4-6 years B2B account ownership and non-tech-savvy customer experience required. Diverse customer base, voice matters, no burnout culture.
Requirements
- 4-6 years in Customer Success, Account Management, or SaaS Consulting
- Ownership of complex B2B accounts
- Experience with non-tech-savvy customers
- Driving adoption and outcomes with customers
- Experience with commercial motion
- Understanding of AE collaboration
- Proactive problem-solving for customers
- Meeting facilitation with senior stakeholders
- Building genuine partnerships with clients
- Experience in growth-stage SaaS company
- Adaptability to changing priorities
- Fluent German language skills
- Fluent English language skills
- Ability to conduct difficult customer conversations
- Motivation to work with us
Tasks
- Own a portfolio of enterprise and corporate accounts
- Manage accounts from onboarding through adoption, renewal, and expansion
- Build deep relationships with key stakeholders
- Lead Proof of Value phases for enterprise prospects
- Collaborate closely with Account Executives
- Transform vague customer goals into actionable success plans
- Set and track milestones, adoption targets, and expansion signals
- Actively manage the portfolio, prioritizing accounts and growth opportunities
- Provide specific product feedback for roadmap discussions
- Run new customer onboardings independently
- Map and pursue expansion opportunities
- Support Proof of Concept phases end-to-end
- Ensure Net Revenue Retention reflects strategic decisions
- Contribute to improving Customer Success processes and playbooks
Work Experience
- 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Benefits
Bonuses & Incentives
- Competitive compensation and incentives
Startup Environment
- Shape strategy and culture
Informal Culture
- Diverse customer base
- Positive working atmosphere
- Communication at eye level
- Embrace diversity
Purpose-Driven Work
- Voice matters
Mental Health Support
- No burnout culture
Modern Office
- Smart focus
Other Benefits
- Maximum transparency
Learning & Development
- Personal and professional development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Doinstruct
Industry
Manufacturing
Description
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Not a perfect match?
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