Description

In this role, you will drive strategic growth by building strong relationships with clients and executives, managing account performance, and identifying new business opportunities. Your day-to-day responsibilities will include negotiating contracts, ensuring successful solution delivery, and collaborating with sales teams to expand the company's reach.

Requirements

• •Proven work experience of 7+ years in account management or relevant role
• •Ability to communicate, present, and influence key stakeholders at all levels
• •Experience with CRM software (e.g., Salesforce) and MS Office
• •Excellent listening, negotiation, and presentation skills
• •Experience delivering client-focused solutions
• •Ability to manage multiple projects and demands while maintaining attention to detail
• •Strong communication skills in a complex matrix with clients and partners
• •Knowledge of business and technology trends and industry best practices
• •Strong verbal and written communication skills
• •BA/BS or MA/MS degree in IT, Business Administration, Sales, or relevant field
• •Bachelor's degree or Master’s degree
• •Consultative selling experience in technical solutions
• •Relationship management experience
• •Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI)
• •Cross-functional team management experience
• •Communication skills in a complex matrix with clients and partners

Tasks

• •Serve as the main point of contact for customer account management
• •Build and maintain strong, long-lasting client relationships
• •Negotiate contracts and close agreements to maximize profit
• •Develop trusted advisor relationships with customer stakeholders
• •Ensure timely and successful delivery of solutions
• •Communicate progress of initiatives to stakeholders
• •Develop new business with existing clients
• •Identify areas for improvement to meet sales quotas
• •Forecast and track key account metrics
• •Prepare reports on account status
• •Collaborate with sales teams to identify growth opportunities
• •Manage challenging client requests or issue escalations
• •Take charge of customer satisfaction and account P&L
• •Ensure account compliance and maintain a stellar reputation

Tools & Technologies

Benefits