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Senior Customer Partner(m/w/x)
Account management and contract negotiation for mission-critical technology systems. 7+ years account management experience, CRM software proficiency required. Industry certifications, company-wide volunteering platform.
Requirements
- Proven work experience of 7+ years in account management or relevant role
- Ability to communicate, present, and influence key stakeholders at all levels
- Experience with CRM software (e.g., Salesforce) and MS Office
- Excellent listening, negotiation, and presentation skills
- Experience delivering client-focused solutions
- Ability to manage multiple projects and demands while maintaining attention to detail
- Strong communication skills in a complex matrix with clients and partners
- Knowledge of business and technology trends and industry best practices
- Strong verbal and written communication skills
- BA/BS or MA/MS degree in IT, Business Administration, Sales, or relevant field
- Bachelor's degree or Master’s degree
- Consultative selling experience in technical solutions
- Relationship management experience
- Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI)
- Cross-functional team management experience
- Communication skills in a complex matrix with clients and partners
Tasks
- Serve as the main point of contact for customer account management
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profit
- Develop trusted advisor relationships with customer stakeholders
- Ensure timely and successful delivery of solutions
- Communicate progress of initiatives to stakeholders
- Develop new business with existing clients
- Identify areas for improvement to meet sales quotas
- Forecast and track key account metrics
- Prepare reports on account status
- Collaborate with sales teams to identify growth opportunities
- Manage challenging client requests or issue escalations
- Take charge of customer satisfaction and account P&L
- Ensure account compliance and maintain a stellar reputation
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- MS Office
Benefits
Learning & Development
- Access to industry certifications
Social Impact
- Company-wide volunteering platform
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Senior Customer Partner(m/w/x)
Account management and contract negotiation for mission-critical technology systems. 7+ years account management experience, CRM software proficiency required. Industry certifications, company-wide volunteering platform.
Requirements
- Proven work experience of 7+ years in account management or relevant role
- Ability to communicate, present, and influence key stakeholders at all levels
- Experience with CRM software (e.g., Salesforce) and MS Office
- Excellent listening, negotiation, and presentation skills
- Experience delivering client-focused solutions
- Ability to manage multiple projects and demands while maintaining attention to detail
- Strong communication skills in a complex matrix with clients and partners
- Knowledge of business and technology trends and industry best practices
- Strong verbal and written communication skills
- BA/BS or MA/MS degree in IT, Business Administration, Sales, or relevant field
- Bachelor's degree or Master’s degree
- Consultative selling experience in technical solutions
- Relationship management experience
- Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI)
- Cross-functional team management experience
- Communication skills in a complex matrix with clients and partners
Tasks
- Serve as the main point of contact for customer account management
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profit
- Develop trusted advisor relationships with customer stakeholders
- Ensure timely and successful delivery of solutions
- Communicate progress of initiatives to stakeholders
- Develop new business with existing clients
- Identify areas for improvement to meet sales quotas
- Forecast and track key account metrics
- Prepare reports on account status
- Collaborate with sales teams to identify growth opportunities
- Manage challenging client requests or issue escalations
- Take charge of customer satisfaction and account P&L
- Ensure account compliance and maintain a stellar reputation
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- MS Office
Benefits
Learning & Development
- Access to industry certifications
Social Impact
- Company-wide volunteering platform
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
3100 Kyndryl Deutschland GmbH
Industry
IT
Description
The company designs, builds, manages, and modernizes mission-critical technology systems.
Not a perfect match?
- 3100 Kyndryl Deutschland GmbH
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Director, Customer Partner Financial Services & Insurance(m/w/x)
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Lead Customer Partner (Sales) Financial Services & Insurance(m/w/x)
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