Zalando
Senior Salesforce Engineer - Customer Care Technology(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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ZAZalando Marketing Services GmbH
Senior CRM Process Owner(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Optimizing Salesforce processes and user support for fashion e-commerce Sales teams. 3+ years Salesforce administration experience and relevant certifications required. Work from abroad option, employee shares program, and product discounts.
Requirements
- Degree in Computer Science, Information Technology, Business Informatics, or related field
- 3+ years experience in Salesforce administration, configuration, user support
- Relevant certifications (e.g., Salesforce Administrator and/or Developer)
- Proven track record of training cross-functional teams
- Strong communication skills
- Strong data acumen
- Holistic thinking
- Updated on Salesforce releases and industry best practices
- Proactivity in bringing new ideas
Tasks
- Train and support Salesforce users
- Eradicate 'shadow IT' practices
- Design intuitive, holistic workflows
- Translate Sales team needs to engineering teams
- Collaborate with stakeholders on business requirements
- Assess end-to-end impact of requirements
- Translate requirements into user stories
- Translate requirements into solution designs
- Introduce and design user-friendly Salesforce functionalities
- Integrate early-stage pipeline tracking into Salesforce
- Translate business rules into Salesforce configurations
- Oversee data management practices
- Ensure data integrity and compliance at entry point
- Act as primary liaison for technical teams
- Write precise execution tickets for engineers
- Test Salesforce implementations
- Ensure implementations meet business needs
- Develop and conduct engaging training sessions
- Create comprehensive workflow documentation
- Provide daily user support
- Troubleshoot user inquiries
- Create and maintain operational dashboards in Salesforce
- Create and maintain list views in Salesforce
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
Benefits
More Vacation Days
- 27 days of holiday
Purpose-Driven Work
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad (up to 30 days)
Competitive Pay
- Employee shares program
Corporate Discounts
- Zalando product discounts
- External partner discounts
Other Benefits
- Relocation assistance
Family Support
- Family services
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Learning & Development
- Training platform access
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando Marketing Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando Marketing Services GmbH
Senior CRM Process Owner(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Optimizing Salesforce processes and user support for fashion e-commerce Sales teams. 3+ years Salesforce administration experience and relevant certifications required. Work from abroad option, employee shares program, and product discounts.
Requirements
- Degree in Computer Science, Information Technology, Business Informatics, or related field
- 3+ years experience in Salesforce administration, configuration, user support
- Relevant certifications (e.g., Salesforce Administrator and/or Developer)
- Proven track record of training cross-functional teams
- Strong communication skills
- Strong data acumen
- Holistic thinking
- Updated on Salesforce releases and industry best practices
- Proactivity in bringing new ideas
Tasks
- Train and support Salesforce users
- Eradicate 'shadow IT' practices
- Design intuitive, holistic workflows
- Translate Sales team needs to engineering teams
- Collaborate with stakeholders on business requirements
- Assess end-to-end impact of requirements
- Translate requirements into user stories
- Translate requirements into solution designs
- Introduce and design user-friendly Salesforce functionalities
- Integrate early-stage pipeline tracking into Salesforce
- Translate business rules into Salesforce configurations
- Oversee data management practices
- Ensure data integrity and compliance at entry point
- Act as primary liaison for technical teams
- Write precise execution tickets for engineers
- Test Salesforce implementations
- Ensure implementations meet business needs
- Develop and conduct engaging training sessions
- Create comprehensive workflow documentation
- Provide daily user support
- Troubleshoot user inquiries
- Create and maintain operational dashboards in Salesforce
- Create and maintain list views in Salesforce
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
Benefits
More Vacation Days
- 27 days of holiday
Purpose-Driven Work
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad (up to 30 days)
Competitive Pay
- Employee shares program
Corporate Discounts
- Zalando product discounts
- External partner discounts
Other Benefits
- Relocation assistance
Family Support
- Family services
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Learning & Development
- Training platform access
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando Marketing Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando Marketing Services GmbH
Industry
Retail
Description
Zalando Marketing Services is a marketing unit for Zalando's brand partners, offering diverse products across multiple channels for advertising objectives.
Not a perfect match?
- Zalando
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