Zalando
Senior Software Engineer(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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ZAZalando
Senior Salesforce Engineer - Customer Care Technology(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Developing solutions with Apex and LWC for digital self-help and high-volume client interactions at an online fashion club. Proficiency in Service Cloud, Omni-Channel, and high-volume solutions essential. Employee shares program, 40% fashion/beauty discount, 2 paid volunteering days.
Requirements
- Proficiency in Service Cloud, case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
- Experience with Apex, Visualforce, and Lightning Component frameworks
- Familiarity with Salesforce APIs (REST/SOAP) and oData Salesforce Connector
- Understanding of customer care operations and business processes
- Proven ability to build and maintain Salesforce solutions for high-volume customer interactions
- Excellent analytical, conceptual, and communication skills
- 4+ years of Salesforce experience, including implementing large-scale solutions
Tasks
- Develop and customize Salesforce solutions using Apex, Visualforce, and Lightning Web Components
- Implement automation with Process Builder, Flow, and AI-driven tools
- Enhance digital self-help options for customers
- Integrate Salesforce with backend and frontend systems
- Collaborate with engineers, product managers, and stakeholders
- Work in an agile environment, adapting to changing needs
- Expand Salesforce expertise in Service Cloud and automation
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- Service Cloud
- Apex
- Visualforce
- Lightning Web Components
- Salesforce APIs
- oData Salesforce Connector
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% off fashion and beauty products
- 30% off Zalando Lounge
- Discounts from external partners
Purpose-Driven Work
- 2 paid volunteering days a year
Flexible Working
- Hybrid working model with 60% remote
Workation & Sabbatical
- Work from abroad for up to 30 days a year
Other Benefits
- Relocation assistance available
Family Support
- Family services including counseling
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando
Senior Salesforce Engineer - Customer Care Technology(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Developing solutions with Apex and LWC for digital self-help and high-volume client interactions at an online fashion club. Proficiency in Service Cloud, Omni-Channel, and high-volume solutions essential. Employee shares program, 40% fashion/beauty discount, 2 paid volunteering days.
Requirements
- Proficiency in Service Cloud, case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
- Experience with Apex, Visualforce, and Lightning Component frameworks
- Familiarity with Salesforce APIs (REST/SOAP) and oData Salesforce Connector
- Understanding of customer care operations and business processes
- Proven ability to build and maintain Salesforce solutions for high-volume customer interactions
- Excellent analytical, conceptual, and communication skills
- 4+ years of Salesforce experience, including implementing large-scale solutions
Tasks
- Develop and customize Salesforce solutions using Apex, Visualforce, and Lightning Web Components
- Implement automation with Process Builder, Flow, and AI-driven tools
- Enhance digital self-help options for customers
- Integrate Salesforce with backend and frontend systems
- Collaborate with engineers, product managers, and stakeholders
- Work in an agile environment, adapting to changing needs
- Expand Salesforce expertise in Service Cloud and automation
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- Service Cloud
- Apex
- Visualforce
- Lightning Web Components
- Salesforce APIs
- oData Salesforce Connector
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% off fashion and beauty products
- 30% off Zalando Lounge
- Discounts from external partners
Purpose-Driven Work
- 2 paid volunteering days a year
Flexible Working
- Hybrid working model with 60% remote
Workation & Sabbatical
- Work from abroad for up to 30 days a year
Other Benefits
- Relocation assistance available
Family Support
- Family services including counseling
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando
Industry
Other
Description
The company is an exclusive online shopping club for fashion and lifestyle products across Europe, offering daily sales campaigns.
Not a perfect match?
- Zalando
Senior Software Engineer(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Zalando
Frontend Engineer - Customer Care Technology(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - CarOnSale
Senior Salesforce Developer(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Zalando Marketing Services GmbH
Senior CRM Process Owner(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - CarOnSale
Senior Salesforce Developer(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, München