Description

As a Frontend Engineer in Customer Care Technology, you will create and enhance self-service tools that empower millions of customers. Your work will involve collaborating with a diverse team to develop scalable solutions, optimize user experiences, and drive innovation in AI and automation.

Requirements

• •Expert-level knowledge of JavaScript, TypeScript, ReactJS, and associated frameworks
• •Experience with performance optimization, responsive design, and RESTful API integration
• •Familiarity with Webpack and modern frontend development tools
• •Experience building and maintaining high-traffic applications in a B2C environment
• •Experience with modular design, reusable components/libraries, and potentially micro-frontends or design systems
• •Strong focus on user experience
• •Ability to build intuitive and accessible interfaces
• •Experience with frontend testing, CI/CD pipelines, and agile development methodologies
• •Strong communication and collaboration skills
• •At least 3+ years of experience in frontend development
• •Demonstrable experience building scalable, high-performance consumer-facing products

Tasks

• •Develop and maintain scalable frontend systems for customer self-service tools
• •Integrate with Salesforce Service Cloud
• •Build responsive web and mobile applications
• •Utilize AI and automation technologies to enhance self-service capabilities
• •Collaborate with frontend engineers, AI specialists, and Salesforce developers
• •Design solutions that empower customers and ensure a seamless experience
• •Optimize existing self-service tools and automate processes
• •Lead frontend architecture discussions and influence design systems
• •Participate in an agile development process
• •Manage complex applications serving millions of users
• •Leverage skills in ReactJS, performance optimization, and modular component development

Tools & Technologies

Benefits