Upvest
Pensions Operations Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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UPUpvest
Senior Client Experience Manager (German Speaking)(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing operational relationships with top European financial institutions via Zendesk and Slack. Professional fluency in German required. 30 days annual leave, remote work abroad up to 183 days.
Requirements
- Best-in-class support skillset
- Experience in client-facing roles (investments/banking)
- Experience with large financial institutions
- Comfort with complexity
- Professional fluency in German
- Professional fluency in English
- Proficiency in AI tooling (advantageous)
- Leveraging AI for support automation (advantageous)
- Enhancing data-driven decisions with AI (advantageous)
- Deep familiarity with financial industry
- Deep familiarity with regulated environments
- Experience with SaaS products
- Strong interest in SaaS products
- Client-first mindset
- Pragmatic and efficient problem-solving
- Ability to overcome operational issues
- Strong stakeholder management skills
- Proactive mentoring approach
- Acting as sparring partner for leadership
- Thriving in autonomous setup
- Thriving in high-growth setup
Tasks
- Manage day-to-day operational relationships with top European financial institutions
- Provide exceptional support through Zendesk, Slack, and weekly check-ins
- Act as the first escalation point for complex operational and administrative issues
- Oversee Service Level Agreements (SLAs) and identify areas for improvement
- Advocate for client interests internally, collaborating with Product, Engineering, and Operations
- Set standards for transparent and trusted client communication
- Conduct ad-hoc and structured touchpoints with clients weekly, monthly, and quarterly
- Contribute to Upvest’s success as a shareholder
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI tooling
Benefits
More Vacation Days
- 30 days of annual leave
Healthcare & Fitness
- Sports benefits
Mentorship & Coaching
- Confidential professional coaching
Flexible Working
- Remote work abroad up to 183 days
- Flexible work environment
- Remote work across Europe
Workation & Sabbatical
- One-month fully paid sabbatical after 4 years
Additional Allowances
- Personal development budget
Other Benefits
- Work from hubs in Berlin, London or Tallinn
- Employee Resources Groups
Competitive Pay
- Employee equity program
Team Events
- Company-wide events
- Team dinners
- Offsites
- Holiday party
Social Impact
- Inclusion initiatives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Upvest and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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UPUpvest
Senior Client Experience Manager (German Speaking)(m/w/x)
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Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing operational relationships with top European financial institutions via Zendesk and Slack. Professional fluency in German required. 30 days annual leave, remote work abroad up to 183 days.
Requirements
- Best-in-class support skillset
- Experience in client-facing roles (investments/banking)
- Experience with large financial institutions
- Comfort with complexity
- Professional fluency in German
- Professional fluency in English
- Proficiency in AI tooling (advantageous)
- Leveraging AI for support automation (advantageous)
- Enhancing data-driven decisions with AI (advantageous)
- Deep familiarity with financial industry
- Deep familiarity with regulated environments
- Experience with SaaS products
- Strong interest in SaaS products
- Client-first mindset
- Pragmatic and efficient problem-solving
- Ability to overcome operational issues
- Strong stakeholder management skills
- Proactive mentoring approach
- Acting as sparring partner for leadership
- Thriving in autonomous setup
- Thriving in high-growth setup
Tasks
- Manage day-to-day operational relationships with top European financial institutions
- Provide exceptional support through Zendesk, Slack, and weekly check-ins
- Act as the first escalation point for complex operational and administrative issues
- Oversee Service Level Agreements (SLAs) and identify areas for improvement
- Advocate for client interests internally, collaborating with Product, Engineering, and Operations
- Set standards for transparent and trusted client communication
- Conduct ad-hoc and structured touchpoints with clients weekly, monthly, and quarterly
- Contribute to Upvest’s success as a shareholder
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI tooling
Benefits
More Vacation Days
- 30 days of annual leave
Healthcare & Fitness
- Sports benefits
Mentorship & Coaching
- Confidential professional coaching
Flexible Working
- Remote work abroad up to 183 days
- Flexible work environment
- Remote work across Europe
Workation & Sabbatical
- One-month fully paid sabbatical after 4 years
Additional Allowances
- Personal development budget
Other Benefits
- Work from hubs in Berlin, London or Tallinn
- Employee Resources Groups
Competitive Pay
- Employee equity program
Team Events
- Company-wide events
- Team dinners
- Offsites
- Holiday party
Social Impact
- Inclusion initiatives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Upvest and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Upvest
Industry
FinancialServices
Description
The company is a well-funded, fast-growing FinTech building the first European Investment API to empower seamless investment experiences.
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