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RORoot Global

(Senior) Account & Customer Success Manager(m/w/x)

Berlin
Full-timeOn-siteExperienced

Driving customer success for Net Zero software in the food system. 3+ years B2B SaaS customer-facing experience required. Berlin office presence, best-in-class tools.

Requirements

  • Presence in Berlin office
  • 3+ years customer-facing experience (B2B SaaS, consulting, startup/scale-up environments)
  • Building and nurturing client relationships end-to-end
  • Hands-on, reliable, and detail-oriented
  • Thriving in fast-changing, early-stage environments
  • Juggling multiple priorities
  • Ensuring nothing falls through the cracks
  • People-centric and proactive
  • Empathy and approachability
  • Clear communication
  • Aligning customer outcomes and business priorities
  • Excellent German (C2)
  • Excellent English (C1+)
  • Willingness to grow into sustainability expert

Tasks

  • Drive customer success as trusted advisor
  • Manage end-to-end customer portfolio
  • Co-develop new value propositions
  • Build trust-based customer relationships
  • Grow annual contract values
  • Translate impact into business value
  • Lead renewal negotiations
  • Drive upsell opportunities
  • Expand reach within global enterprises
  • Support customers' climate journey
  • Build strong client relationships
  • Coordinate internal expertise
  • Deliver actionable sustainability guidance
  • Represent customer voice internally
  • Educate users on Net Zero journey
  • Boost farm-level data collection
  • Onboard sustainability managers
  • Guide data collection efforts
  • Ensure high data integrity
  • Partner with trusted data sources
  • Meet data coverage targets
  • Collect and prioritize product feedback
  • Drive on-farm emissions reduction
  • Analyze CO₂ emission patterns
  • Identify reduction opportunities
  • Present actionable insights
  • Support sustainability teams
  • Communicate measures to farmers

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanNative
  • EnglishBusiness Fluent

Benefits

Modern Equipment

  • Best-in-class tools
  • Software and AI solutions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Root Global and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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