MARKT-PILOT
Engineering Manager(m/w/x)
Full-timeWith HomeofficeSenior
Stuttgart
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PTPTC
Section Manager, Technical Support(m/w/x)
Stuttgart
Full-timeWith Home OfficeManagement
Nejo AI Summary
Leading and developing 5-10 engineers, managing customer escalations for physical-digital software. Leadership experience managing 5-10+ person engineering teams and complex enterprise applications knowledge required. Flexible hybrid work model.
Requirements
- Proven leadership experience managing technical or support teams (5–10+ people)
- Strong customer mindset, passion for excellent service and outcomes
- Strong understanding of technical troubleshooting methodologies and complex enterprise applications
- Ability to manage multiple priorities and customer escalations in a fast-paced environment
- Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
Tasks
- Lead and develop 5–10 Technical Support Engineers
- Drive team performance and engagement
- Foster professional growth for team members
- Ensure timely resolution of customer technical issues
- Manage customer escalations
- Maintain high support quality
- Manage daily technical support operations
- Provide guidance on complex support cases
- Provide direction for customer situations
- Execute action plans and initiatives
- Ensure alignment with global Technical Support strategies
- Collaborate with internal teams cross-functionally
- Improve support processes
- Enhance customer outcomes
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid working model with flexibility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PTC and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PTPTC
Section Manager, Technical Support(m/w/x)
Stuttgart
Full-timeWith Home OfficeManagement
Nejo AI Summary
Leading and developing 5-10 engineers, managing customer escalations for physical-digital software. Leadership experience managing 5-10+ person engineering teams and complex enterprise applications knowledge required. Flexible hybrid work model.
Requirements
- Proven leadership experience managing technical or support teams (5–10+ people)
- Strong customer mindset, passion for excellent service and outcomes
- Strong understanding of technical troubleshooting methodologies and complex enterprise applications
- Ability to manage multiple priorities and customer escalations in a fast-paced environment
- Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
Tasks
- Lead and develop 5–10 Technical Support Engineers
- Drive team performance and engagement
- Foster professional growth for team members
- Ensure timely resolution of customer technical issues
- Manage customer escalations
- Maintain high support quality
- Manage daily technical support operations
- Provide guidance on complex support cases
- Provide direction for customer situations
- Execute action plans and initiatives
- Ensure alignment with global Technical Support strategies
- Collaborate with internal teams cross-functionally
- Improve support processes
- Enhance customer outcomes
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid working model with flexibility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PTC and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
PTC
Industry
IT
Description
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
Not a perfect match?
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