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.SAP BDC Solution Customer Success Manager (Senior) Advisor(m/w/x)
Building executive relationships and positioning SAP BDC as the cloud platform of choice for 200M users. Deep business model knowledge and executive communication skills required. Constant learning and skill growth opportunities.
Requirements
- Executive presence and relationship building
- Deep knowledge of business models, strategies, processes
- Handling difficult customer situations
- Discussing complex issues with executives
- Driving renewals, expansions, up-sells of solutions
- Applying risk-mitigation strategies
- Deep expertise with SAP BDC solutions
- Broad understanding of SAP solutions portfolio
- Technical understanding for customer issues
- Deep understanding of cloud software solutions
- Understanding of cloud delivery models and challenges
- Good knowledge of SaaS and IaaS processes
- Strong program/project management skills
- Strong governance skills
- Expert commercial/deal support skills
- Relationship-driven mindset
- Excellent verbal and non-verbal communication skills
- Fluency in German
- Fluency in English
Tasks
- Build deep executive relationships
- Earn trusted advisor status
- Position BDC as the cloud platform of choice
- Accelerate value delivery
- Mitigate churn
- Manage renewals
- De-escalate customer situations
- Identify new opportunities
- Leverage SAP solutions
- Identify sales leads
- Support sales efforts
- Drive renewals
- Expand and up-sell solutions
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP BDC
- SAP
- SaaS
- IaaS
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
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.SAP BDC Solution Customer Success Manager (Senior) Advisor(m/w/x)
Building executive relationships and positioning SAP BDC as the cloud platform of choice for 200M users. Deep business model knowledge and executive communication skills required. Constant learning and skill growth opportunities.
Requirements
- Executive presence and relationship building
- Deep knowledge of business models, strategies, processes
- Handling difficult customer situations
- Discussing complex issues with executives
- Driving renewals, expansions, up-sells of solutions
- Applying risk-mitigation strategies
- Deep expertise with SAP BDC solutions
- Broad understanding of SAP solutions portfolio
- Technical understanding for customer issues
- Deep understanding of cloud software solutions
- Understanding of cloud delivery models and challenges
- Good knowledge of SaaS and IaaS processes
- Strong program/project management skills
- Strong governance skills
- Expert commercial/deal support skills
- Relationship-driven mindset
- Excellent verbal and non-verbal communication skills
- Fluency in German
- Fluency in English
Tasks
- Build deep executive relationships
- Earn trusted advisor status
- Position BDC as the cloud platform of choice
- Accelerate value delivery
- Mitigate churn
- Manage renewals
- De-escalate customer situations
- Identify new opportunities
- Leverage SAP solutions
- Identify sales leads
- Support sales efforts
- Drive renewals
- Expand and up-sell solutions
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP BDC
- SAP
- SaaS
- IaaS
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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