Description

As a Salesforce Support Administrator, you will play a key role in streamlining support processes and educating users. Your day-to-day responsibilities will include managing data integrity, conducting training, and customizing Salesforce to meet the needs of the organization.

Requirements

• •3+ years of experience as a Salesforce Administrator
• •Expert knowledge of Salesforce Sales and Service Cloud
• •Basic understanding of Salesforce coding (APEX, Java)
• •Experience with Salesforce Flows
• •Basic understanding of Salesforce integration options
• •Proficient in data manipulation tools and uploading techniques
• •Capable of troubleshooting system, processes, and data issues
• •Working knowledge of relational databases design concepts and data management
• •Well-versed in agile methodology/processes

Tasks

• •Streamline the support process
• •Educate Enpal users and enable super users
• •Manage data integrity and security
• •Conduct training for business owners on new features
• •Assist with feature roll-out
• •Develop best practices for reporting and access models
• •Implement GDPR, MFA, and SSO strategies
• •Customize Salesforce fields and layouts
• •Create and manage record types, searching, and list views
• •Generate reports and dashboards
• •Maintain user account security and sharing rules
• •Oversee system configuration and change control
• •Develop and maintain documentation for processes and policies
• •Handle operational requests and troubleshoot issues
• •Collaborate with diverse user groups and business leaders

Tools & Technologies

Benefits