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VA
Vaillant GmbH
27d ago

Rollout Project Manager - Service Processes(m/w/x)

Remscheid
Full-timeWith Home OfficeExperienced

Description

In this role, you will be at the forefront of digital transformation, representing the Service End-to-End Process Stream while collaborating with cross-functional teams. Your day-to-day responsibilities will include developing solutions, facilitating workshops, and ensuring the smooth implementation of new service processes.

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Requirements

  • •Master’s degree in Economics, Business Informatics, or comparable qualification
  • •Solid professional experience in process consulting and harmonization of field service processes or similar tasks
  • •Proficiency in project management methodologies and rollout/implementation environments
  • •Experience with relevant CRM/ERP systems; knowledge of Salesforce is an advantage
  • •Fluency in English and ability to communicate confidently at all levels
  • •Willingness to travel

Education

Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Represent the Service End-to-End Process Stream during rollout activities
  • •Collaborate with a cross-functional rollout team
  • •Work with product and process owners to develop solutions for Field Service and Customer Service processes
  • •Build strong relationships with key stakeholders
  • •Define the local rollout organization with regional experts
  • •Facilitate initial scoping and pre-assessment workshops
  • •Design Fit/Gap sessions with local service organizations and implementation partners
  • •Discuss and assess relevant processes within the integrated template
  • •Identify initial process gaps and evaluate their impact
  • •Ensure adherence to structured approaches during testing and cut-over phases
  • •Moderate revisions as necessary
  • •Support onboarding of implementation partners for Salesforce Field Service functionalities

Tools & Technologies

Salesforce

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Hybrid work

Bonuses & Incentives

  • •Christmas bonus

Learning & Development

  • •Tailor-made training programs

Diverse Work

  • •Opportunities for international projects

Mentorship & Coaching

  • •Personal development support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vaillant GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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