DKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Full-time/Part-timeWith HomeofficeManagement
Ratingen
New Job?Nejo!
Your personal AI career agent
DKDKV Mobility
Risk Manager eCommerce(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Daily dunning and credit management for eCommerce portfolio using ROMLI. Strong credit, collections, and risk mitigation expertise required. Flexible hours, family-friendly models, and company health management.
Requirements
- Strong expertise in credit and receivables management
- Credit checks, collections, dunning, escalation management
- Early identification and mitigation of eCommerce portfolio risks
- Highly developed analytical and process-driven skill set
- Confident interpretation of payment, risk, customer data
- Optimization of digital end-to-end credit and dunning workflows
- Excellent communication and stakeholder management skills
- Fluent, negotiation-level English
- Effective collaboration with eCom Operations, IT, Credit Management, European sales
- Solid project management experience
- Skilled in functional enablement
- Planning and driving initiatives for risk reduction, process optimization, automation
- Enabling operational teams to adopt new processes confidently
- Hands-on experience with SAP S/4HANA
- Hands-on experience with Microsoft Dynamics 365
- Hands-on experience with credit management systems
- Additional European language skills beyond German and English are a plus
Tasks
- Manage daily dunning activities using ROMLI and future systems
- Optimize dunning processes and automation logic
- Manage Credit Management CAM to-do flow
- Handle escalations and ensure quality assurance
- Optimize and implement credit guidelines within the eCommerce portfolio
- Ensure compliance in day-to-day operations
- Take ownership of dunning processes for small customers
- Reduce payment defaults for low-volume customers
- Act as SPOC for credit management topics
- Provide training and enablement for eCom Customer Operations
- Contribute to risk reduction projects
- Lead process automation projects
- Develop the eCommerce credit and dunning operating model
- Take on ad-hoc tasks as required
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Native
- other – Basic
Tools & Technologies
- SAP S/4HANA
- Microsoft Dynamics 365
Benefits
Flexible Working
- Flexible working hours
- Balanced mix of on-site meetings and home office
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Company health management
Company Bike
- eBike leasing
Learning & Development
- Access to modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- DKV Mobility
Business Analyst CRM(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - DKV Mobility
Manager Customer Operations Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - fashionette
Forderungsmanager/ Collection Manager(m/w/x)
Full-timeWith HomeofficeJuniorDüsseldorf
DKDKV Mobility
Risk Manager eCommerce(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Daily dunning and credit management for eCommerce portfolio using ROMLI. Strong credit, collections, and risk mitigation expertise required. Flexible hours, family-friendly models, and company health management.
Requirements
- Strong expertise in credit and receivables management
- Credit checks, collections, dunning, escalation management
- Early identification and mitigation of eCommerce portfolio risks
- Highly developed analytical and process-driven skill set
- Confident interpretation of payment, risk, customer data
- Optimization of digital end-to-end credit and dunning workflows
- Excellent communication and stakeholder management skills
- Fluent, negotiation-level English
- Effective collaboration with eCom Operations, IT, Credit Management, European sales
- Solid project management experience
- Skilled in functional enablement
- Planning and driving initiatives for risk reduction, process optimization, automation
- Enabling operational teams to adopt new processes confidently
- Hands-on experience with SAP S/4HANA
- Hands-on experience with Microsoft Dynamics 365
- Hands-on experience with credit management systems
- Additional European language skills beyond German and English are a plus
Tasks
- Manage daily dunning activities using ROMLI and future systems
- Optimize dunning processes and automation logic
- Manage Credit Management CAM to-do flow
- Handle escalations and ensure quality assurance
- Optimize and implement credit guidelines within the eCommerce portfolio
- Ensure compliance in day-to-day operations
- Take ownership of dunning processes for small customers
- Reduce payment defaults for low-volume customers
- Act as SPOC for credit management topics
- Provide training and enablement for eCom Customer Operations
- Contribute to risk reduction projects
- Lead process automation projects
- Develop the eCommerce credit and dunning operating model
- Take on ad-hoc tasks as required
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Native
- other – Basic
Tools & Technologies
- SAP S/4HANA
- Microsoft Dynamics 365
Benefits
Flexible Working
- Flexible working hours
- Balanced mix of on-site meetings and home office
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Company health management
Company Bike
- eBike leasing
Learning & Development
- Access to modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
Transportation
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Not a perfect match?
- DKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Business Analyst CRM(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - DKV Mobility
Manager Customer Operations Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - fashionette
Forderungsmanager/ Collection Manager(m/w/x)
Full-timeWith HomeofficeJuniorDüsseldorf