2100 Harman Becker Automotive Systems Manufacturing Kft
Regional TIER 2 People Capability Centre Team Leader(m/w/x)
Full-timeOn-siteManagement
Garching bei München
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HAHARMAN Automotive
Regional TIER 2 People Capability Centre Team Leader(m/w/x)
Garching bei München, Karlsbad
Full-timeOn-siteSenior
Nejo AI Summary
Overseeing complex employee lifecycle service delivery for a global automotive tech provider. 8-10 years HR operations or shared services experience required. Training opportunities, development opportunities.
Requirements
- Expertise in employee lifecycle processes, compliance, and country-specific HR policies
- Experience handling escalations, case investigations, and policy interpretation
- Bachelor’s degree in Human Resources, Business, Management, or related field
- 8–10 years HR operations or shared services experience, Tier 2 or SME-level delivery
- Experience with multi-country or regionally distributed teams
- Strong analytical skills for data interpretation and process improvement recommendations
- Excellent communication and stakeholder management skills, engaging senior partners
- Proven leadership experience managing specialists or SMEs in service delivery
- Experience implementing or enhancing ServiceNow workflows
- Experience setting up or scaling Tier 2 teams in HR shared services
- Continuous Improvement certifications (Six Sigma, LEAN, Operational Excellence)
- Exposure to Works Council or regulatory consultation processes
Tasks
- Oversee complex employee lifecycle service delivery
- Manage Tier 2 Specialists and Subject Matter Experts
- Support escalated, policy-intensive, and country-specific HR processes
- Ensure high-quality resolution of advanced cases
- Drive consistent process execution
- Partner with HR Business Partners, COEs, and Tier 1 teams
- Strengthen regional HR service capability
- Implement process governance and compliance management
- Promote continuous improvement and technology enhancement
- Lead Tier 2 delivery across the designated region
- Manage benefits operations
- Handle plant employee onboarding and offboarding
- Oversee compliance and regulatory processes
- Manage data uploads, data management, and reporting
- Address local policy-driven exceptions
- Investigate and resolve case escalations from Tier 1
- Ensure accurate, timely, and compliant HR process execution
- Establish and maintain Tier 2 service standards
- Adhere to country-specific policies and global HR frameworks
- Investigate and document complex policy and employee lifecycle cases
- Ensure end-to-end compliance and audit readiness
- Partner with Legal, Compliance, and COEs for policy adherence
- Support Tier 2 processes through Workday and ServiceNow
- Define and refine Tier 2 workflows and approval chains
- Collaborate with HR Technology for automation and workflow optimization
- Serve as a subject matter escalation point
- Ensure clear handoffs and consistent knowledge content
- Provide insights for policy refinement and process standardization
- Define and manage Tier 2 SLAs, KPIs, and quality metrics
- Track key performance measures
- Lead continuous improvement initiatives
- Simplify processes and reduce manual work
- Enhance service quality and operational maturity
- Coach and mentor Tier 2 Specialists and SMEs
- Foster a culture of accountability and continuous learning
Work Experience
- 8 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Workday
- ServiceNow
Benefits
Learning & Development
- Training opportunities
- Development opportunities
- Continuing education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HARMAN Automotive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HAHARMAN Automotive
Regional TIER 2 People Capability Centre Team Leader(m/w/x)
Garching bei München, Karlsbad
Full-timeOn-siteSenior
Nejo AI Summary
Overseeing complex employee lifecycle service delivery for a global automotive tech provider. 8-10 years HR operations or shared services experience required. Training opportunities, development opportunities.
Requirements
- Expertise in employee lifecycle processes, compliance, and country-specific HR policies
- Experience handling escalations, case investigations, and policy interpretation
- Bachelor’s degree in Human Resources, Business, Management, or related field
- 8–10 years HR operations or shared services experience, Tier 2 or SME-level delivery
- Experience with multi-country or regionally distributed teams
- Strong analytical skills for data interpretation and process improvement recommendations
- Excellent communication and stakeholder management skills, engaging senior partners
- Proven leadership experience managing specialists or SMEs in service delivery
- Experience implementing or enhancing ServiceNow workflows
- Experience setting up or scaling Tier 2 teams in HR shared services
- Continuous Improvement certifications (Six Sigma, LEAN, Operational Excellence)
- Exposure to Works Council or regulatory consultation processes
Tasks
- Oversee complex employee lifecycle service delivery
- Manage Tier 2 Specialists and Subject Matter Experts
- Support escalated, policy-intensive, and country-specific HR processes
- Ensure high-quality resolution of advanced cases
- Drive consistent process execution
- Partner with HR Business Partners, COEs, and Tier 1 teams
- Strengthen regional HR service capability
- Implement process governance and compliance management
- Promote continuous improvement and technology enhancement
- Lead Tier 2 delivery across the designated region
- Manage benefits operations
- Handle plant employee onboarding and offboarding
- Oversee compliance and regulatory processes
- Manage data uploads, data management, and reporting
- Address local policy-driven exceptions
- Investigate and resolve case escalations from Tier 1
- Ensure accurate, timely, and compliant HR process execution
- Establish and maintain Tier 2 service standards
- Adhere to country-specific policies and global HR frameworks
- Investigate and document complex policy and employee lifecycle cases
- Ensure end-to-end compliance and audit readiness
- Partner with Legal, Compliance, and COEs for policy adherence
- Support Tier 2 processes through Workday and ServiceNow
- Define and refine Tier 2 workflows and approval chains
- Collaborate with HR Technology for automation and workflow optimization
- Serve as a subject matter escalation point
- Ensure clear handoffs and consistent knowledge content
- Provide insights for policy refinement and process standardization
- Define and manage Tier 2 SLAs, KPIs, and quality metrics
- Track key performance measures
- Lead continuous improvement initiatives
- Simplify processes and reduce manual work
- Enhance service quality and operational maturity
- Coach and mentor Tier 2 Specialists and SMEs
- Foster a culture of accountability and continuous learning
Work Experience
- 8 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Workday
- ServiceNow
Benefits
Learning & Development
- Training opportunities
- Development opportunities
- Continuing education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HARMAN Automotive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HARMAN Automotive
Industry
Automotive
Description
The company creates innovative technologies for automotive, lifestyle, and digital transformation solutions.
Not a perfect match?
- 2100 Harman Becker Automotive Systems Manufacturing Kft
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