ServiceNow
Principal /Senior Engagement Manager / Project Manager(m/w/x)
Full-timeOn-siteManagement
München
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Directing AI-enhanced cloud technology programs for global organizations. Extensive ServiceNow and SaaS platform experience required. Oversight for multi-million-dollar programs, enabling customer AI adoption.
Requirements
- Leveraging or critically thinking about AI integration
- Extensive experience with SaaS platforms and organizations, especially ServiceNow
- Articulate compelling Platform Story and ServiceNow business challenges
- Oversight for multi-million-dollar, multi-project programs
- Enabling customer adoption of AI and automation solutions
- Supporting customers through business transformations (OCM)
- Strong financial acumen, program budgeting, forecasting, value realization
- Excellent communication, negotiation, executive stakeholder management
- Project Management certification (PMI – PgMP, MSP, or equivalent)
- Agile/Scrum/SAFe experience is a plus
Tasks
- Set strategic direction for complex programs
- Align programs with business goals and customer value
- Oversee Program Managers and Project Managers
- Ensure consistent delivery with standards and best practices
- Implement robust risk, change, resource, and financial management processes
- Build strong relationships with executives, partners, and customers
- Provide executive-level updates and act as a trusted advisor
- Foster a high-performance, collaborative team culture
- Assess and develop team skills for success
- Collaborate with Customer Success for measurable outcomes
- Establish comprehensive Program Governance
- Support pre-sales by shaping solutions and proposals
- Assess delivery risks for large opportunities
- Lead program structure and governance efforts
- Champion AI-driven delivery methodologies
Work Experience
- 15 years
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- AI
- SaaS
- ServiceNow
- Agile
- Scrum
- SAFe
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Directing AI-enhanced cloud technology programs for global organizations. Extensive ServiceNow and SaaS platform experience required. Oversight for multi-million-dollar programs, enabling customer AI adoption.
Requirements
- Leveraging or critically thinking about AI integration
- Extensive experience with SaaS platforms and organizations, especially ServiceNow
- Articulate compelling Platform Story and ServiceNow business challenges
- Oversight for multi-million-dollar, multi-project programs
- Enabling customer adoption of AI and automation solutions
- Supporting customers through business transformations (OCM)
- Strong financial acumen, program budgeting, forecasting, value realization
- Excellent communication, negotiation, executive stakeholder management
- Project Management certification (PMI – PgMP, MSP, or equivalent)
- Agile/Scrum/SAFe experience is a plus
Tasks
- Set strategic direction for complex programs
- Align programs with business goals and customer value
- Oversee Program Managers and Project Managers
- Ensure consistent delivery with standards and best practices
- Implement robust risk, change, resource, and financial management processes
- Build strong relationships with executives, partners, and customers
- Provide executive-level updates and act as a trusted advisor
- Foster a high-performance, collaborative team culture
- Assess and develop team skills for success
- Collaborate with Customer Success for measurable outcomes
- Establish comprehensive Program Governance
- Support pre-sales by shaping solutions and proposals
- Assess delivery risks for large opportunities
- Lead program structure and governance efforts
- Champion AI-driven delivery methodologies
Work Experience
- 15 years
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- AI
- SaaS
- ServiceNow
- Agile
- Scrum
- SAFe
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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