LivaNova Deutschland GmbH
Technischer Service Support(m/w/x)
Full-timeOn-siteExperienced
München
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BRBrainlab
Product Support Specialist – R&D Product Support(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
3rd-level technical support for medical workflow digitization, including CAPA investigations. Engineering degree and IT network/cybersecurity understanding required. 30 vacation days, Christmas Eve off.
Requirements
- Degree in Engineering or related technical field
- Solid understanding of IT networks, cybersecurity, and troubleshooting
- Strong analytical skills, creativity, and enthusiasm for technology
- Comfortable with hands-on situations requiring hand tools
- Proactive, structured, and reliable work style
- Strong problem-solving abilities
- Proficient in communicating engineering topics to non-engineering environments
- Ability to manage multiple parallel tasks
- High attention to detail
- Strong communicator
- Ability to collaborate across functions and cultures
- Team-oriented
- Comfortable working independently
- Fluent in written and spoken English
- Experience in medtech company is a plus
- Experience with IEC 60601-x or MDR is a plus
Tasks
- Act as primary interface for support-relevant topics
- Provide expert 3rd-level technical support
- Gather product support requirements from stakeholders
- Contribute to design input discussions
- Investigate complaints and CAPAs
- Coordinate in-depth inspections and special repairs
- Identify trends and recurring issues
- Drive corrective and preventive actions
- Transfer product knowledge to global Support Organization
- Evaluate and channel field feedback
- Initiate product changes based on insights
- Maintain deep expertise in product portfolio
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Fluent
Benefits
Informal Culture
- Mutually-supportive team
- International team
Purpose-Driven Work
- Meaningful work
More Vacation Days
- 30 vacation days
- Christmas Eve off
- New Year's Eve off
Company Bike
- Bike leasing
Parking & Commuter Benefits
- Parking garage
- Secure bike storage
Free or Subsidized Food
- Subsidized company restaurant
Snacks & Drinks
- In-house cafes
Healthcare & Fitness
- Fitness program
- Company gym
Team Events
- Regular events
Learning & Development
- Training and continuing education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Brainlab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BRBrainlab
Product Support Specialist – R&D Product Support(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
3rd-level technical support for medical workflow digitization, including CAPA investigations. Engineering degree and IT network/cybersecurity understanding required. 30 vacation days, Christmas Eve off.
Requirements
- Degree in Engineering or related technical field
- Solid understanding of IT networks, cybersecurity, and troubleshooting
- Strong analytical skills, creativity, and enthusiasm for technology
- Comfortable with hands-on situations requiring hand tools
- Proactive, structured, and reliable work style
- Strong problem-solving abilities
- Proficient in communicating engineering topics to non-engineering environments
- Ability to manage multiple parallel tasks
- High attention to detail
- Strong communicator
- Ability to collaborate across functions and cultures
- Team-oriented
- Comfortable working independently
- Fluent in written and spoken English
- Experience in medtech company is a plus
- Experience with IEC 60601-x or MDR is a plus
Tasks
- Act as primary interface for support-relevant topics
- Provide expert 3rd-level technical support
- Gather product support requirements from stakeholders
- Contribute to design input discussions
- Investigate complaints and CAPAs
- Coordinate in-depth inspections and special repairs
- Identify trends and recurring issues
- Drive corrective and preventive actions
- Transfer product knowledge to global Support Organization
- Evaluate and channel field feedback
- Initiate product changes based on insights
- Maintain deep expertise in product portfolio
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Fluent
Benefits
Informal Culture
- Mutually-supportive team
- International team
Purpose-Driven Work
- Meaningful work
More Vacation Days
- 30 vacation days
- Christmas Eve off
- New Year's Eve off
Company Bike
- Bike leasing
Parking & Commuter Benefits
- Parking garage
- Secure bike storage
Free or Subsidized Food
- Subsidized company restaurant
Snacks & Drinks
- In-house cafes
Healthcare & Fitness
- Fitness program
- Company gym
Team Events
- Regular events
Learning & Development
- Training and continuing education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Brainlab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Brainlab
Industry
Healthcare
Description
The company develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments.
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