Leapsome
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
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AS
AshbyProduct Support Specialist - EMEA(m/w/x)
Berlin
from 21,000 - 31,000 / year
Full-timeRemoteExperienced
Description
You will drive the customer experience by solving complex technical challenges and optimizing workflows, while also developing internal automations to enhance the team's overall impact.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience with complex evolving products
- •Curiosity in customer and workflow solutions
- •Strong problem-solving and scoping skills
- •Attention to detail and empathy
- •Ownership and proactive principled decision-making
- •B2B customer support experience
- •High technical capability for complex tickets
- •Ability to provide comprehensive technical solutions
- •Self-starter mindset for remote work
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Tasks
- •Troubleshoot sophisticated product integrations
- •Guide customers through detailed workflows
- •Advise on product best practices
- •Synthesize technical engineering work for team enablement
- •Develop workflow automation to improve team efficacy
- •Manage customer support tickets
- •Collaborate daily with diverse market segments
- •Execute projects to improve support operations
Languages
English – Business Fluent
Benefits
Competitive Pay
- •Equity
- •10-year stock option exercise window
More Vacation Days
- •Unlimited PTO
Generous Parental Leave
- •Twelve weeks fully paid family leave
Modern Equipment
- •Generous equipment budget
Additional Allowances
- •Software and office furniture budget
- •$100/month education budget
Other Benefits
- •Conference coverage
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AS
AshbyProduct Support Specialist - EMEA(m/w/x)
Berlin
from 21,000 - 31,000 / year
Full-timeRemoteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will drive the customer experience by solving complex technical challenges and optimizing workflows, while also developing internal automations to enhance the team's overall impact.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience with complex evolving products
- •Curiosity in customer and workflow solutions
- •Strong problem-solving and scoping skills
- •Attention to detail and empathy
- •Ownership and proactive principled decision-making
- •B2B customer support experience
- •High technical capability for complex tickets
- •Ability to provide comprehensive technical solutions
- •Self-starter mindset for remote work
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Tasks
- •Troubleshoot sophisticated product integrations
- •Guide customers through detailed workflows
- •Advise on product best practices
- •Synthesize technical engineering work for team enablement
- •Develop workflow automation to improve team efficacy
- •Manage customer support tickets
- •Collaborate daily with diverse market segments
- •Execute projects to improve support operations
Languages
English – Business Fluent
Benefits
Competitive Pay
- •Equity
- •10-year stock option exercise window
More Vacation Days
- •Unlimited PTO
Generous Parental Leave
- •Twelve weeks fully paid family leave
Modern Equipment
- •Generous equipment budget
Additional Allowances
- •Software and office furniture budget
- •$100/month education budget
Other Benefits
- •Conference coverage
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ashby
Industry
IT
Description
The company is in the talent acquisition software business, running the end-to-end hiring process through its own platform.
Not a perfect match?
- Leapsome
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Ashby
High Touch Customer Success Manager - EMEA(m/w/x)
Full-timeRemoteExperiencedfrom 105,000 / yearBerlin - Moss
Customer Service Specialist - German / English(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - DeepL
Senior Manager - Customer Support(m/w/x)
Full-timeWith HomeofficeSeniorBerlin - Ashby
Renewal Manager, Startup - EMEA(m/w/x)
Full-timeRemoteExperiencedfrom 87,000 / yearBerlin