bettermarks GmbH
Teaching Success Manager(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Berlin
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CHCHAPTR GmbH
Product Success Manager(m/w/x)
Berlin
Part-time, Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Developing success plans and driving product adoption for internal users at a tech startup. AI-first approach and B2 German skills required. Learning budget, workation options, and bike leasing.
Requirements
- Customer Success, Account Management, or similar customer-facing role experience
- Outstanding written and verbal English communication skills
- German at B2 level or above
- AI-first approach, leveraging AI tools
- Strong copywriting and copyediting skills
- Comfortable working independently and managing workstreams
- Proactive, problem-solving mindset and critical thinking
- UX sensibility in communications and processes
- Experience with Zendesk, Notion, or similar tools
- Familiarity with Google Analytics or product analytics platforms
- Background in SaaS, EdTech, or PLG companies
- Domain expertise in publishing industry
- Apply even if not all requirements are met
Tasks
- Develop and own tailored success plans for internal users
- Drive product adoption and feature engagement
- Ensure measurable ROI for users
- Serve as primary point of contact for internal users
- Maintain deep understanding of product features
- Host regular user roundtable sessions
- Support onboarding and product training
- Handle escalations professionally
- Identify and mitigate churn risks
- Act on user requests and bugs
- Monitor and provide insights on customer health
- Collaborate with C-Level executives
- Advocate for users to internal teams
- Translate user feedback into product insights
- Partner with Product Managers on feature launches
- Support PMs in defining success metrics
- Write and publish release notes and newsletters
- Establish and monitor KPIs for product health
- Analyze product utilization data
- Present data-backed recommendations for roadmap
- Create and curate user success stories
- Manage and update Help Centers
- Apply copywriting and copy-editing skills
- Track and synthesize user feedback
- Conduct structured user interviews
- Monitor and report on Google Analytics data
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Advanced
Tools & Technologies
- AI tools
- Zendesk
- Notion
- Google Analytics
Benefits
Learning & Development
- Learning and development budget
Mental Health Support
- Mental wellbeing support
Company Bike
- Bike leasing
Startup Environment
- Co-working space access
Workation & Sabbatical
- Workation options
Informal Culture
- Supportive team culture
- Fun team environment
- International team
Other Benefits
- Diversity and inclusion focus
- High ownership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHAPTR GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CHCHAPTR GmbH
Product Success Manager(m/w/x)
Berlin
Part-time, Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Developing success plans and driving product adoption for internal users at a tech startup. AI-first approach and B2 German skills required. Learning budget, workation options, and bike leasing.
Requirements
- Customer Success, Account Management, or similar customer-facing role experience
- Outstanding written and verbal English communication skills
- German at B2 level or above
- AI-first approach, leveraging AI tools
- Strong copywriting and copyediting skills
- Comfortable working independently and managing workstreams
- Proactive, problem-solving mindset and critical thinking
- UX sensibility in communications and processes
- Experience with Zendesk, Notion, or similar tools
- Familiarity with Google Analytics or product analytics platforms
- Background in SaaS, EdTech, or PLG companies
- Domain expertise in publishing industry
- Apply even if not all requirements are met
Tasks
- Develop and own tailored success plans for internal users
- Drive product adoption and feature engagement
- Ensure measurable ROI for users
- Serve as primary point of contact for internal users
- Maintain deep understanding of product features
- Host regular user roundtable sessions
- Support onboarding and product training
- Handle escalations professionally
- Identify and mitigate churn risks
- Act on user requests and bugs
- Monitor and provide insights on customer health
- Collaborate with C-Level executives
- Advocate for users to internal teams
- Translate user feedback into product insights
- Partner with Product Managers on feature launches
- Support PMs in defining success metrics
- Write and publish release notes and newsletters
- Establish and monitor KPIs for product health
- Analyze product utilization data
- Present data-backed recommendations for roadmap
- Create and curate user success stories
- Manage and update Help Centers
- Apply copywriting and copy-editing skills
- Track and synthesize user feedback
- Conduct structured user interviews
- Monitor and report on Google Analytics data
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Advanced
Tools & Technologies
- AI tools
- Zendesk
- Notion
- Google Analytics
Benefits
Learning & Development
- Learning and development budget
Mental Health Support
- Mental wellbeing support
Company Bike
- Bike leasing
Startup Environment
- Co-working space access
Workation & Sabbatical
- Workation options
Informal Culture
- Supportive team culture
- Fun team environment
- International team
Other Benefits
- Diversity and inclusion focus
- High ownership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHAPTR GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
CHAPTR GmbH
Industry
IT
Description
The company builds cutting-edge products and relentlessly pushes the boundaries of what is possible in technology.
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